Knowledge Management

Jean-Louis Ermine is Head of the Department of Information Systems at INT and is also President of the French Knowledge Management Club.

• Preface ixPart 1 Theoretical Elements 1Chapter 1 A Knowledge Value Chain 31.1 Introduction 31.2 Different KVCs 41.3 The DIKW model 81.4 KVC and management 131.5 Transformation processes in the KVC 151.6 Practical application 191.7 Conclusion 22Chapter 2 The Knowledge Capital of a Company 232.1 Introduction 232.1.1 The accumulation of knowledge 232.1.2 The company as knowledge producer 242.2 Modeling a company as a knowledge producer 252.2.1 Systemic modeling 252.2.2 The “black box” model 262.2.3 The “division of labor” model 272.2.4 The informational model 272.2.5 The knowledge capital model 282.2.6 The knowledge capital and knowledge actors model 312.2.7 Integration of customer knowledge and external knowledge into the AIK model 332.3 The operators of the AIK model 352.3.1 The Wenger operator 352.3.2 The Nonaka operators 352.3.3 Integration of the Nonaka theory into the AIK model 372.4 Tacit/explicit knowledge and knowledge communities 392.5 Mapping as a modeling tool to steer the AIK system 412.6 Practical application 432.7 Conclusion 45Chapter 3 The Structure of Knowledge 473.1 Introduction 473.2 The semiotic triangle of knowledge 483.3 The systemic triangle of knowledge 523.4 The knowledge macroscope 543.4.1 Knowledge and information 553.4.2 Knowledge and meaning 563.4.3 Knowledge and context 573.5 Practical application 593.6 Conclusion 64Chapter 4 Shannon’s Theory of Knowledge 654.1 Introduction 654.2 Some definitions and notations 664.2.1 The basic unit of knowledge 664.2.2 Measuring knowledge 684.2.3 Quantity of knowledge in a corpus 694.3 Measurement of the quantity of information in a corpus 704.4 Measurement of the quantity of meaning in a corpus 754.4.1 Definitions and notations 754.4.2 Quantitative characterization of semantic graphs: Gurevich entropy 764.5 Measurement of usage context in a corpus 834.5.1 Introduction 834.5.2 Social networks 844.5.3 Hierarchical small-world networks 864.5.4 Scale-free networks 894.5.5 Quantitative characterization of the usage graph of a corpus 904.6 Practical application 914.7 Conclusion 93Part 2 Practical Elements 97Chapter 5 A New Approach to KM 995.1 Introduction 995.2 Two examples of KM standardization 1005.2.1 KM and international standardization 1005.2.2 KM in the nuclear domain 1015.3 The French Knowledge Management Club 1035.4 Conclusion 105Chapter 6 A Framework for Knowledge-based KM 1076.1 Introduction 1076.2 The Daisy Model 1086.3 Building a KM process framework 1106.4 Conclusion 113Chapter 7 KM: From Strategy to Implementation 1157.1 Introduction 1157.2 Framing a KM project 1167.2.1 The objectives 1167.2.2 Responsibilities and roles 1177.2.3 Resources 1197.2.4 Internal communication 1197.2.5 Connections between KM and other company issues 1197.2.6 Other subjects of interest to consider 1217.3 Implementing the KM project 1217.4 Monitoring the KM system 1247.5 Conclusion 125Chapter 8 Analyzing Knowledge Capital and Elaborating a KM Plan 1278.1 Introduction 1278.2 Tools for analyzing knowledge capital 1288.2.1 Maps 1288.2.2 The knowledge criticality analysis grid 1298.3 The knowledge capital analysis process 1328.3.1 Step 1: analyzing critical capacities 1328.3.2 Step 2: analyzing critical knowledge 1348.3.3 Step 3: strategic alignment 1378.3.4 Step 4: elaborating a KM plan 1398.4 Conclusion 142Chapter 9 Implementing the KM Plan 1439.1 Introduction 1439.2 Knowledge organization 1449.2.1 Tangible resources (explicit knowledge) 1449.2.2 Intangible resources (tacit knowledge) 1459.2.3 New knowledge resource additions 1469.3 Knowledge codification 1479.3.1 Lessons learned 1489.3.2 Knowledge-based documents 1499.3.3 Knowledge books 1599.4 Knowledge sharing 1799.4.1 Knowledge communities or communities of practice 1799.4.2 Knowledge transfer 1849.5 Knowledge search 1939.5.1 Knowledge search and information retrieval 1949.5.2 The knowledge search process 1969.5.3 The challenge of KM in knowledge search 1989.6 Knowledge creation 2009.6.1 Knowledge creation and innovation 2009.6.2 Knowledge-based innovation 2029.6.3 Evaluating the maturity of the innovation process 2079.7 Conclusion 209Bibliography 211Index 219