E-Governance in Small States

Häftad, Engelska, 2013

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Beskrivning

ICTs can create digital pathways between citizens and governments that are affordable, accessible and widespread. This offers the opportunity for developing small states to leapfrog generations of technology when seeking to enhance governance or to deepen democracy through promoting the participation of citizens in processes that affect their lives and welfare. For small developing countries, especially those in the early stages of building an e-Government infrastructure, it is vital that they understand their position in terms of their e-readiness, reflect upon the intrinsic components of an e-Governance action plan, and draw lessons from the success and failures of the various e-Government initiatives undertaken by other countries, developed or developing. This book aims to strengthen the understanding of policy-makers by outlining the conditions and processes involved in the planning and execution of e-Government projects.

Produktinformation

Utgivningsdatum:2013-07-18
Mått:165 x 240 x 15 mm
Vikt:134 g
Format:Häftad
Språk:Engelska
Antal sidor:134
Förlag:Commonwealth Secretariat
ISBN:9781849291026

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Offentlig förvaltning inom Samhälle och politik

Mer om författaren

Anthony Ming is ICT Advisor at the Commonwealth Secretariat. Tony previously occupied a series of senior management positions in the Ontario Government and lectured at York University, Toronto, Canada for over 20 years. He is Managing Editor for the Taylor and Francis journal Information Technology for Development. Omer Awan is a Programme Officer at the Commonwealth Secretariat. Previously he worked as Assistance Professor & Research Associate at Iqra University, Islamabad, Pakistan. Naveed Somani is an ICT researcher with the Commonwealth Secretariat.

Innehållsförteckning

ForewordList of tables, figures and boxesAbbreviations and acronymsSummaryAbout the authors1. Introduction to e-Governance by Omer Awan, Maryam Amin and Katherine Kirkby1.1 Defining e-government and e-governance1.2 Why e-governance? – Linking ICTs with governance1.2.1 ICTs and increased transparency1.2.2 ICTs and improving public service delivery through monitoring and feedback1.2.3 ICTs and increasing citizen-led government accountability and responsiveness1.3 Complexity of e-governance – is it all about ICTs?1.3.1 Political commitment and responsiveness1.3.2 Capabilities and motivation for citizen participation1.3.3 ICT infrastructure1.3.4 Organisational partnerships1.3.5 Sustainability1.4 Governance before e-governance1.5 Developing e-governance initiatives – two basic pillars1.5.1 National ICT strategy1.5.2 E-governance strategy1.5.3 Stages of e-governance1.6 ConclusionReferences2. e-Governance in Small States by Omer Awan2.1 Why e-governance in small states?2.1.1 Isolation2.1.2 Susceptibility to natural disasters and income volatility2.1.3 Limited institutional capacity2.1.4 Importance of improved governance for small states2.2 E-governance prerequisites for small states2.2.1 Situational analysis and standardisation2.2.2 Will (political and leadership)2.2.3 Infrastructure2.2.4 Financial viability2.2.5 Technology-rich human capital2.3 ConclusionReferences3. e-Governance Management – Critical Success Factors by David Spiteri Gingell3.1 A clear vision3.2 Political leadership3.3 Administrative leadership3.3.1 Corporate governance framework3.4 Consultation with stakeholders3.4.1 The working group3.4.2 Public consultation3.4.3 Final draft3.4.4 Implementation3.5 Financing e-government3.6 E-governance monitoring and evaluation3.7 ICT capacity building3.7.1 Short-term strategies3.7.2 Long-term strategies3.7.3 IT in primary and secondary education3.7.4 IT in higher institutions3.7.5 IT in government3.8 Conclusion: keys to overcoming challengesReferences4. Government Process Re-engineering by Tony Ming4.1 What is GPR?4.2 Why is GPR necessary?4.3 GPR methodology4.3.1 Impetus for change4.3.2 Mapping current processes4.3.3 Re-designing processes4.3.4 Evaluating and selecting suitable projects4.3.5 Re-tooling4.3.6 Re-orchestration4.4 Management of GPR4.5 Change management4.6 Communications management4.7 Where GPR has brought results4.7.1 Singapore4.7.2 Malta4.7.3 India4.7.4 Lessons learned4.8 GPR and governanceReferences5. e-Governance Implementation by David Spiteri Gingell5.1 Legislative, regulatory and policy components5.1.1 E-commerce legislation5.1.2 Data protection and privacy legislation5.1.3 Computer misuse legislation5.1.4 Liberalisation of the telecommunications sector5.2 Development of ICT architecture and standards5.2.1 The provision of electronic mail and internet access to government employees5.2.2 Enterprise architecture5.2.3 Design of interoperability standards5.2.4 Development of a government central portal5.2.5 Transactions and e-services5.2.6 The need for redundancy and consolidation5.3 ICT infrastructure5.3.1 Kiosks5.3.2 National internet exchange5.3.3 Call centre provision of e-services5.3.4 M-government5.4 ConclusionAnnex 5.1 Enterprise architecture frameworksAnnex 5.2 Securing government interoperabilityNotesReferences6. Emerging Directions in e-Government by Naveed Somani6.1 What is m-government?6.2 Why m-government?6.3 M-government in small states6.4 Implementing m-government6.5 Adoption factors6.6 Financing m-government: multi-stakeholder partnerships6.7 What is cloud computing?6.8 Why cloud computing?6.9 Key adoption factors6.10 Cloud migration6.11 Mobility now, cloud laterNotesReferences