Social Work in the 21st Century

Catarina Vieira da Silva is Assistant Professor at the Universidade Católica Portuguesa in Braga, Portugal. She holds a BA from the University of Coimbra, an MA from the Universidade Católica Portuguesa, and a PhD in Social Work (an inter-university doctoral programme between the Universidade Católica Portuguesa and the University of Coimbra). She is a member of the Board of the Faculty of Philosophy and Social Sciences and coordinates the undergraduate degree in Social Work and the Master’s in Applied Social Gerontology. She also serves as Coordinator of the Centro Social da Irmandade de S. Torcato, a non-governmental organisation focused on ageing. Her research and professional interests include poverty and social exclusion, the digital divide, gerontological social work, the use of new technologies in social work, innovative teaching methodologies in higher education, and the Sustainable Development Goals of the UN 2030 Agenda. She has participated in European-funded research projects, particularly on the digital divide among older adults and on the digital inclusion of migrant and refugee children and young people.Ana Maria da Costa Oliveira is Assistant Professor of Social Work at the Faculty of Human Sciences, Universidade Católica Portuguesa (UCP) in Lisbon, Portugal, where she coordinates the scientific area of Social Sciences and Social Work and contributes to undergraduate, master’s, and doctoral programmes, including the Inter-University Doctoral Programme in Social Work. Her research and teaching focus on digitalisation in social work, ethical governance of technology, and professional judgement in hybrid and digitally mediated practice, grounded in a strengths-based and person-centred approach. She has published and coordinated applied research and evaluation projects at national and international levels, addressing areas such as ageing, homelessness, migration, community mental health, and social innovation. Her work consistently bridges theory and practice, combining critical engagement with digital transformation and a strong commitment to social justice, human rights, and the recognition of people’s capabilities, agency, and lived experience in contemporary welfare systems.

• Part I Social Work in a Digital World.- Chapter 1 Digital Competencies for Social Work: Building Agency and Professional Transformation in the Digital World.- Chapter 2 The Digitalization of Care: A Social Work Perspective.- Chapter 3 Digital vulnerability and social work: a new challenge in the complex relationship between technological change and social inclusion.- Chapter 4 The Role of Generative AI in Transforming Social Work Practice.- Part II Intervention in a Digital Social Work.- Chapter 5 Children's safeguarding social work and digital technology: past and future challenges.- Chapter 6 Ageing in a Digital Care Ecology: Older Adults’ Digital Agency in Home Care.- Chapter 7 Technology and Social and Health Care for Hearing-Impaired People in Residential Care: Approaches and Challenges for Social Work.- Chapter 8 Five Common Factors for Rural Faith Leader/Professional Telepractice Collaboration.- Chapter 9 Using Artificial Intelligence for Identifying and Guiding Interventions on Intimate Partner and Domestic Violence.- Chapter 10 Digitalisation and Artificial Intelligence at the Service of the Most Vulnerable: A Review Focused on Migrants and Refugees.- Part III Emerging Issues in Digital Social Work.- Chapter 11 The Use of Artificial Intelligence in Social Work: Ethical Challenges.- Chapter 12 Technological Innovation and Ethical Sustainability: From Welfare Platforms to Related Risks.- Chapter 13 Challenges and Opportunities of Interdisciplinarity in the Digital Age for Social Work.- Chapter 14 Pedagogical Innovation in Social Work Education: Implications for Professional Development in a Digital World.