Offer You Can't Refuse (inbunden)
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Format
Häftad (Paperback / softback)
Språk
Engelska
Serie
Lannoo Campus
Antal sidor
256
Utgivningsdatum
2020-10-02
Förlag
Lannoo Publishers
Dimensioner
239 x 173 x 20 mm
Vikt
658 g
ISBN
9789401470353

Offer You Can't Refuse

What If Customers Want More Than Excellent Service?

av Steven Van Belleghem, Steven Belleghem, Steven Van Belleghem
Häftad,  Engelska, 2020-10-02
351
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How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a revolution in the field of customer experience and in the future, this will evolve even further. As a company, you will have to take a more active part in the personal life journey of your customers. This opens up the opportunity to tackle, together with your customer, concrete social world problems, including climate change, mobility, and health care. Customers increasingly seek out companies that do good for both themselves, and the world.
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Övrig information

Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.

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