Steven Van Belleghem – författare
Visar alla böcker från författaren Steven Van Belleghem. Handla med fri frakt och snabb leverans.
12 produkter
Conversation Company
Boost Your Business Through Culture, People and Social Media
Häftad, 2012
430 kr
Lägg i varukorg
Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and hamper their prospects of expansion. The Conversation Company will help your …
Conversation Company
Boost Your Business Through Culture, People and Social Media
E-bok, 2012
504 kr
Lägg i varukorg
Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and hamper their prospects of expansion. The Conversation Company will help your …
When Digital Becomes Human
The Transformation of Customer Relationships
Häftad, 2015
430 kr
Lägg i varukorg
WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But …
When Digital Becomes Human
The Transformation of Customer Relationships
E-bok, 2015
488 kr
Lägg i varukorg
WINNER : CMI Management Book of the Year Awards 2016 - Commuter''s Read Category In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But …
When Digital Becomes Human
The Transformation of Customer Relationships
Inbunden, 2016
1404 kr
Lägg i varukorg
WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read CategoryIn an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But …
Customer Passion
101 Ways to Meet Customer Expectations and Stand Out
Häftad, 2026
430 kr
Lägg i varukorg
Build a customer culture that drives consistent, human-centred business results.Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving …
Customer Passion
101 Ways to Meet Customer Expectations and Stand Out
E-bok, 2026
504 kr
Lägg i varukorg
Build a customer culture that drives consistent, human-centred business results. Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving …
Customer Passion
101 Ways to Meet Customer Expectations and Stand Out
Inbunden, 2026
711 kr
Lägg i varukorg
Build a customer culture that drives consistent, human-centred business results.Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving …
Customers the Day After Tomorrow
How to Attract Customers in a World of AI, Bots and Automation
Häftad, 2018
392 kr
Lägg i varukorg
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behavior of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, …
Offer You Can't Refuse
What If Customers Want More Than Excellent Service?
Häftad, 2020
393 kr
Lägg i varukorg
How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment. The past ten years have been marked by the arrival of 4G, mobile services, and robotics. These technologies have brought about a …
diamond in the rough
Over a 100 specific tips to build a strong customer culture
Häftad, 2023
393 kr
Lägg i varukorg
"... Van Belleghem always delivers. Most companies want to create a customer-centric culture, but many struggle, even though they are capable of doing so. This is what the author refers to as A Diamond in the Rough. In addition to clearly articulated concepts, there are more than 100 tips and …
Deep Loyalty
How to Create Lasting Customer Value in an AI-Driven World
Inbunden, 2026
438 kr
Kommande
Customer Experience is going through the most radical transformation in its history. AI is reshaping the rules of the game and in doing so, it is putting traditional customer loyalty under serious pressure. Large AI platforms are inserting themselves between brands and customers, increasing the …
