Ralf Terlutter – författare

This handbook pursues an integrated communication approach. Drawing on the various fields of organizational communication and their relevance for CSR, it addresses innovative topics such as big data, social media, and the convergence of communication channels, as well as the roles they play in a successfully integrated CSR communication program. Further aspects covered include the analysis of sector-specific, cross-cultural, and ethical challenges related to the effective communication of CSR.This handbook is unique in its consistent focus on integrated communication. It is of interest not only for the scientific discourse, but will also benefit those corporations that not only seek to operate in a socially responsible manner, but also to communicate their efforts to their various stakeholders. Besides its significant value for researchers and professionals, the book can also be used as a reference for undergraduate and graduate students interested in successful CSR communication.

This handbook pursues an integrated communication approach. Drawing on the various fields of organizational communication and their relevance for CSR, it addresses innovative topics such as big data, social media, and the convergence of communication channels, as well as the roles they play in a successfully integrated CSR communication program. Further aspects covered include the analysis of sector-specific, cross-cultural, and ethical challenges related to the effective communication of CSR. This handbook is unique in its consistent focus on integrated communication. It is of interest not only for the scientific discourse, but will also benefit those corporations that not only seek to operate in a socially responsible manner, but also to communicate their efforts to their various stakeholders. Besides its significant value for researchers and professionals, the book can also be used as a reference for undergraduate and graduate students interested in successful CSR communication.

This handbook pursues an integrated communication approach. Drawing on the various fields of organizational communication and their relevance for CSR, it addresses innovative topics such as big data, social media, and the convergence of communication channels, as well as the roles they play in a successfully integrated CSR communication program. Further aspects covered include the analysis of sector-specific, cross-cultural, and ethical challenges related to the effective communication of CSR.This handbook is unique in its consistent focus on integrated communication. It is of interest not only for the scientific discourse, but will also benefit those corporations that not only seek to operate in a socially responsible manner, but also to communicate their efforts to their various stakeholders. Besides its significant value for researchers and professionals, the book can also be used as a reference for undergraduate and graduate students interested in successful CSR communication.

Geleitwort Diese Dissertation zum Kultunnarketing erscheint in der Reihe der Forschungsgruppe Konsum und Verhalten. Aufgenommen werden Arbeiten der Herausgeber, Habilitations­ schriften sowie herausragende Dissertationen. Die vorliegende Dissertation leistet einen innovativen Beitrag zur Verbesserung der Kundenorientierung von Kulturinstitutionen. Die Situation vieler Kulturinstitutionen ist alannierend: Die Knappheit der finanziellen Ressourcen, der wachsende Konkurrenzdruck auf den Freizeitmärkten, das hohe Anspruchsniveau der Kunden an Freizeitaktivitäten und die mangelnde Besucherorientierung vieler Kultureinrichtungen drängen die Kulturinstitutionen ins Abseits. Besucherorientierung wird der entscheidende Erfolgsfaktor für das zukünftige Überleben vieler Kulturinstitutionen sein. Diese Arbeit liefert Strategien und operative Maßnahmen, wie eine Kulturinstitution erfolgreich am Markt agieren kann. Thr kommt somit eine hohe gesellschaftspolitische Bedeutung zu. Univ.-Prof. Dr. Peter Weinberg Institut für Konsum-und Verhaltensforschung an der Universität des Saarlandes VII Vorwort Vorwort Die Auffassung, daß mit Kultur und Marketing zwei Welten aufeinanderprallen, ist unter Kulturverantwortlichen weit verbreitet. Diese ablehnende Haltung gegenüber dem Marketing und einer marktorientierten Denkweise spiegelt sich in vielen Kulturangeboten deutlich wider: Kulturangebote, die möglicherweise kulturell hochwertig sind, werden nicht besuchergerecht dargeboten. Die Orientierung am Besucher fehlt. Das hat zur Folge, daß der Großteil der deutschen Bevölkerung kein Interesse am Besuch von Kulturinstitutionen äußert. Diese Arbeit verbindet Marketing und Kultur. Sie trägt dazu bei, besucherorientierte Kulturinstitutionen zu schaffen. Ein so umfassendes Projektwie eine Doktorarbeit entsteht nicht ohne die Unterstützung anderer Personen. Besonderer Dank gilt meinem akademischen Lehrer und Doktorvater, Herrn Prof. Dr. Peter Weinberg, für seine fachliche und persönliche Unterstützung bei der Entstehung der Arbeit. Er hat meinen akademischen Werdegang entscheidend geprägt.

Research on advertising, branding and communication from an international perspective is essential in the face of the growing globalisation of markets, which requires academics and practitioners to take an increasingly international orientation in developing communication policies. Researchers as well as advertisers and marketers are confronted with an expanding, and above all changing, variety of both traditional and new media available for communication purposes, among them, advergames, mobile marketing and viral marketing. The goal of this book is to advance more systematic research in these fields from an international orientation. Renowned communication researchers from around the globe have contributed to the making of this book.

Worldwide, international communication, and in particular international - vertising have become critical areas in communication research. The growing globalisation of markets requires firms to take an increasingly international orientation in developing communication policies. The goal of this book is to contribute to more systematic research in this field. Renowned communication researchers from around the globe have contr- uted to the making of this book. The contributors hail from countries throughout Europe, as well as from the U.S., Asia and Australia. This international mix of authors offers the reader a comprehensive overview of current thinking and cutting-edge research in the area of international advertising and communi- tion. The text includes cross-cultural investigations, as well as studies represe- ing the respective countries of the researchers. Several of the contributions are th expanded papers from the 4 ICORIA (International Conference on Research in Advertising; www.icoria.org), which took place at Saarland University in Sa- bruecken in 2005. The book addresses a number of important areas of communication - search: advertising and communication effects; advertising and information processing; communication and branding; emotional, social and individual aspects of communication; communication and new media; international adv- tising and, finally, perspectives on the future of international advertising. - spite the great variety of issues covered, all papers are united in their desire to move international communication research forward.