Delicate Art of Bureaucracy

Mark Schwartz is an iconoclast and CIO and a playful crafter of ideas, an inveterate purveyor of lucubratory prose. He has been an IT leader in organizations small and large, public, private, and nonprofit.As an Enterprise Strategist for Amazon Web Services, he uses his extensive CIO wisdom to advise the world's largest companies on the obvious: time to move to the cloud, guys. As the CIO of US Citizenship and Immigration Services, he provoked the federal government into adopting Agile and DevOps practices. He is pretty sure that when he was the CIO of Intrax Cultural Exchange he was the first person ever to use business intelligence and supply chain analytics to place au pairs with the right host families. Mark speaks frequently on innovation, change leadership, bureaucratic implications of DevOps, and using Agile practices in low-trust environments. With a BS in computer science from Yale, a master's in philosophy from Yale, and an MBA from Wharton, Mark is either an expert on the business value of IT or just confused and much poorer.Mark is the author of The Art of Business Value, A Seat at the Table, and War and Peace and IT and the winner of a Computerworld Premier 100 award, an Amazon Elite 100 award, a Federal Computer Week Fed 100 award, and a CIO Magazine CIO 100 award. He lives in Boston, Massachusetts.

“Mark Schwartz turns the tables on bureaucracy, offering a practical guide to stripping out a labyrinth of rules and replacing them with simplicity, ease, and automation. His version of a benevolent bureaucracy paves the path for digital transformation and facilitates creativity and innovation.”

• Contents Editor's PrefaceAuthor's PrefaceIntroduction: We're Bureaucrats All Part One: Digital Transformation and BureaucracyOverture: Try It Yourself1: What Are We Talking About?2: A Chaos Monkey in the Bureaucracy3: IT: The Biggest Baddest Bureaucrats4: Bureaucracy is Bad5: Bureaucracy is Good Part Two: Building a Better Bureaucracy6: We've Been Doing Bureaucracy Wrong7: Towards an Enabling Bureaucracy8: Towards a Learning Bureaucracy9: Towards a Lean Bureaucracy10: Bureaucracies of Metrics Part Three: The Playbook11: The Playbook: How to Bust Bureaucracy12: The Way of the Monkey13: The Way of the Razor14: The Way of the Sumo Wrestler15: The Black Belt Bureaucrat AfterwordEndnotesBibliography