Anthropology of Services

Jeanette Blomberg is an anthropologist who has worked in high tech, corporate research contexts for over three decades - first at the Xerox Palo Alto Research Center (PARC), later at Sapient Corporation, and currently at IBM Research. Along the way she has been an industry-affiliated professor at the Blekinge Institute of Technology in Sweden where she received an honorary doctorate in 2011. Her research includes a critical assessment of the promise of data analytics within the context of the enterprise, designing ethnographically informed organizational interventions, and participatory design.Chuck Darrah is professor and chair of the Department of Anthropology at San Jose State University. His research focuses on work, workplaces, families, and technology. He co-founded the Silicon Valley Cultures Project and later the Human Aspiration and Design Laboratory (HADLab), both at San Jose State University.

• Preface.- Acknowledgments.- Getting Started.- From Services to Service Worlds.- The Human Condition.- Service Concepts.- Design and its Limits.- Service Design.- An anthropology of Services.- References.- Author Biographies.