Hospitality management systems have evolved into sophisticated, well integrated, multi- discipline tools capable of helping properties of all types and sizes attract more guests, generate more revenue and reach much-improved levels of efficiency. But still, in the certain areas of the world the main technological factors of the hospitality industry completely have to depend on outsourcing facilities which at times turns out to be more complex operations. This phenomenon is mainly because ‘of the complexity of the hotel environment, which historically has required many different systems to interact with each other, a lack of awareness of how much efficiency could be improved through the use of modern integrated systems, a historic preference for investing funds in furnishing, fixtures and equipment rather than in the systems themselves or in regular training for their users, and the difficulty of providing comprehensive, expert technical support at the individual property level for the multiple systems used there’. This book is prepared keeping in mind the needs of travellers, tourists, travel agents, students and for all those associated with travel and hospitality industry.
