Purnima Kumari – författare

Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travellers and tourists. In the modern world, travelling is more centred to the annual holidays and can be fairly well predicted. The demand in international and even national transport infrastructures implies a very large number of people who wants to move in an efficient, fast and inexpensive manner. The aim of this book is to provide the reader with an understanding of the dynamics of catering, hospitality, aviation and tourism. This book covered a wide array of issues associated with workforce planning and employment. The complex maze of employment law, federal regulations and precedent case law was discussed. Concepts associated with affirmative action, equal employment opportunity and gender discrimination was introduced. These processes were fully introduced and discussed. This is accomplished through the process of job analysis. Processes and methods regarding job analysis were discussed. A useful book for management students and practitioners.

Information management is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information. Management means the organization of and control over the planning, structure and organisation, controlling, processing, evaluating and reporting of information activities in order to meet client objectives and to enable corporate functions in the delivery of information. The network includes people affected by the emergency, as well as relief organizations, governments and media. Often the information is presented in easy-to-use formats, such as maps or tables, to support swift decision-making at all levels. A clear information management structure also ensures that all the organizations involved work with the same or complementary information, and that this information is as relevant, accurate and timely as possible. The data collected and analysed is used as a foundation for situation reporting and for crafting public information messages. For every student, teacher and researcher in the subject it offers a solid basis for an in-depth understanding of the entire subject area.

Hospitality management systems have evolved into sophisticated, well integrated, multi- discipline tools capable of helping properties of all types and sizes attract more guests, generate more revenue and reach much-improved levels of efficiency. But still, in the certain areas of the world the main technological factors of the hospitality industry completely have to depend on outsourcing facilities which at times turns out to be more complex operations. This phenomenon is mainly because ‘of the complexity of the hotel environment, which historically has required many different systems to interact with each other, a lack of awareness of how much efficiency could be improved through the use of modern integrated systems, a historic preference for investing funds in furnishing, fixtures and equipment rather than in the systems themselves or in regular training for their users, and the difficulty of providing comprehensive, expert technical support at the individual property level for the multiple systems used there’. This book is prepared keeping in mind the needs of travellers, tourists, travel agents, students and for all those associated with travel and hospitality industry.