Michael D. Johnson – författare
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17 produkter
Customer Portfolio Management
Creating Value with a Large Leaky Bucket of Customers
Av Fred Selnes, Michael D. Johnson
Inbunden, 2025
308 kr
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How to create value with all the customers in a portfolio, from the stronger relationships that increase profit margins to the weaker relationships that increase scale.Which would you rather have: a smaller, watertight bucket of loyal customers or a larger leaky bucket of both loyal and …
Competing in a Service Economy
How to Create a Competitive Advantage Through Service Development and Innovation
Av Michael D. Johnson, Anders Gustafsson
Häftad, 2003
1,0 utav 5 stjärnor. Totalt antal röster: (1)
422 kr
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Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. …
Improving Customer Satisfaction, Loyalty, and Profit
An Integrated Measurement and Management System
Av Michael D. Johnson, Anders Gustafsson
Inbunden, 2000
386 kr
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A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a …
Competing in a Service Economy
How to Create a Competitive Advantage Through Service Development and Innovation
Av Anders Gustafsson, Michael D. Johnson
E-bok, 2003
264 kr
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Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. …
Human Biology: Concepts and Current Issues, Global Edition
Av Suzanne Long, Michael D. Johnson
E-bok, 2025
797 kr
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For courses in human biology. Guide today's students in becoming smart consumers of science Human Biology: Concepts and Current Issues sparks student interest in human biology by connecting basic biology to real-world issues that are relevant to their lives. Award-winning instructor and author …
Customer Retention in the Automotive Industry
Quality, Satisfaction and Loyalty
Av Anders Gustafsson, Frank Huber m. fl.
E-bok, 2012
739 kr
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The intensely competitive global automotive industry is in the midst of both a quality evolution and management transfonnation. In an evolutionary fashion, industry attention has progressed from a focus on internal quality, to external perceptions of customer satisfaction, to subsequent customer …
Customer Retention in the Automotive Industry
Quality, Satisfaction and Loyalty
Av Michael D. Johnson, Andreas Herrmann m. fl.
Häftad, 2012
567 kr
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The intensely competitive global automotive industry is in the midst of both a quality evolution and management transfonnation. In an evolutionary fashion, industry attention has progressed from a focus on internal quality, to external perceptions of customer satisfaction, to subsequent customer …
Kundenorientierung und Markthandlung
E-bok, 2018
1550 kr
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Diese Buch soll eine rigorose und gleichzeitig praktische Verständnishilfe sein, die dazu dient, den Kunden am Markt besser zu begreifen. Durch die Integration von Analyse und Anwendung hilft das Buch sowohl Studenten als auch Praktikern bei der Fokussierung auf den Kunden und dabei, diese …
Not So Normal Neighbors
Not So Normal Neighbors, #1
E-bok, 2026
94 kr
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Maplewood Estates looks perfect.The lawns are trimmed.The neighbors smile.The rules keep everyone safe.At least, that's what Jamal Carter is told when he and his wife move into the quiet suburban neighborhood where community comes first. But beneath the politeness lies something far more …
Quiet Ones: Invisible Standard
Not So Normal Neighbors, #2
E-bok, 2026
94 kr
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Maplewood was only the beginning.Jamal Carter thought he understood the system. He knew how it watched, how it corrected resistance, and how silence could become a weapon.But outside Maplewood, control no longer looks like control.It looks like convenience.Across the city, people willingly wear the …
