Anders Gustafsson – författare
Visar alla böcker från författaren Anders Gustafsson. Handla med fri frakt och snabb leverans.
17 produkter
Parodontit : en introduktion
Av Anders Gustafsson, Björn Klinge
Häftad, 2019
4,0 utav 5 stjärnor. Totalt antal röster: (3)
749 kr
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Parodontala infektioner brukar betraktas som världens vanligaste infektioner och drabbar främst den vuxna befolkningen. I boken beskrivs sjukdomarnas uppkomst, utveckling, förekomst, profylax och behandling. Boken Parodontit tar även upp sambandet mellan sjukdomar i munnen och allmän hälsa. …
Tjänsteinnovation
Av Anders Gustafsson, Per Kristensson m. fl.
Häftad, 2014
464 kr
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Tjänster är det som just nu skapar tillväxt i Sveriges ekonomi: men vad är det egentligen som växer och hur kommer det sig att företag som Spotify, Ikea eller King (Candy crush) på kort tid kan bli stora och högt värderade? Vad är det som gör att våra svenska industriföretag som Ericsson, Tetra Pak …
Service Innovation
Av Anders Gustafsson, Per Kristensson m. fl.
Häftad, 2016
267 kr
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All the world’s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.The questions posed in the book are:(1) How is it growing?(2)What are these new service …
Competing in a Service Economy
How to Create a Competitive Advantage Through Service Development and Innovation
Av Michael D. Johnson, Anders Gustafsson
Häftad, 2003
1,0 utav 5 stjärnor. Totalt antal röster: (1)
422 kr
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Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. …
Improving Customer Satisfaction, Loyalty, and Profit
An Integrated Measurement and Management System
Av Michael D. Johnson, Anders Gustafsson
Inbunden, 2000
386 kr
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A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a …
Competing in a Service Economy
How to Create a Competitive Advantage Through Service Development and Innovation
Av Anders Gustafsson, Michael D. Johnson
E-bok, 2003
264 kr
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Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. …
Service Innovation
Av Lars Witell, Gary R. Schirr m. fl.
E-bok, 2016
181 kr
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All the world''s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service …
INVOLVING CUSTOMERS IN NEW SERVICE DEVELOPMENT
Av Anders Per Jonas Bo &. Magnusson Peter, Bo Edvardsson m. fl.
Häftad, 2006
821 kr
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This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service …
Customer Retention in the Automotive Industry
Quality, Satisfaction and Loyalty
Av Anders Gustafsson, Frank Huber m. fl.
E-bok, 2012
739 kr
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The intensely competitive global automotive industry is in the midst of both a quality evolution and management transfonnation. In an evolutionary fashion, industry attention has progressed from a focus on internal quality, to external perceptions of customer satisfaction, to subsequent customer …
Customer Retention in the Automotive Industry
Quality, Satisfaction and Loyalty
Av Michael D. Johnson, Andreas Herrmann m. fl.
Häftad, 2012
569 kr
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The intensely competitive global automotive industry is in the midst of both a quality evolution and management transfonnation. In an evolutionary fashion, industry attention has progressed from a focus on internal quality, to external perceptions of customer satisfaction, to subsequent customer …
Conjoint Measurement
Methods and Applications
Av Frank Huber, Andreas Herrmann m. fl.
E-bok, 2013
1174 kr
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by Paul E. Green I am honored and pleased to respond to authors request to write a Fore word for this excellent collection of essays on conjoint analysis and related topics. While a number of survey articles and sporadic book chapters have appeared on the subject, to the best of my knowledge this …
Conjoint Measurement
Methods and Applications
Av Anders Gustafsson, Andreas Herrmann m. fl.
Inbunden, 2007
1425 kr
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The book covers all recent developments in Conjoint Analysis. Leading scientists present theory and applications of this technique. In short, the following models, techniques, and applications are discussed: normative models that maximize return, extension of choice-based conjoint simulations, …
Conjoint Measurement
Methods and Applications
Av Frank Huber, Andreas Herrmann m. fl.
E-bok, 2007
1296 kr
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The book covers all recent developments in Conjoint Analysis. Leading scientists present theory and applications of this technique. In short, the following models, techniques, and applications are discussed: normative models that maximize return, extension of choice-based conjoint simulations, …
Conjoint Measurement
Methods and Applications
Av Anders Gustafsson, Andreas Herrmann m. fl.
Häftad, 2010
989 kr
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The book covers all recent developments in Conjoint Analysis. Leading scientists present theory and applications of this technique. In short, the following models, techniques, and applications are discussed: normative models that maximize return, extension of choice-based conjoint simulations, …
Conjoint Measurement
Methods and Applications
Av Frank Huber, Andreas Herrmann m. fl.
E-bok, 2013
1174 kr
Lägg i varukorg
by Paul E. Green I am honored and pleased to respond to authors request to write a Fore word for this excellent collection of essays on conjoint analysis and related topics. While a number of survey articles and sporadic book chapters have appeared on the subject, to the best of my knowledge this …
INVOLVING CUSTOMERS IN NEW SERVICE DEVELOPMENT
Av MAGNUSSON PETER, Bo Edvardsson m. fl.
Inbunden, 2006
2181 kr
Tillfälligt slut
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service …
