Lars Witell – författare
Visar alla böcker från författaren Lars Witell. Handla med fri frakt och snabb leverans.
8 produkter
Service Innovation and Management
Digitalization, Service Infusion and Customer Experience
Av Lars Witell
Inbunden, 2025
959 kr
Lägg i varukorg
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also implementing them in business …
Tjänsteinnovation
Av Anders Gustafsson, Per Kristensson m. fl.
Häftad, 2014
464 kr
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Tjänster är det som just nu skapar tillväxt i Sveriges ekonomi: men vad är det egentligen som växer och hur kommer det sig att företag som Spotify, Ikea eller King (Candy crush) på kort tid kan bli stora och högt värderade? Vad är det som gör att våra svenska industriföretag som Ericsson, Tetra Pak …
SERVICE INNOVATION FOR SUSTAINABLE BUSINESS: STIMULATING, REALIZING AND CAPTURING THE VALUE FROM SERVICE INNOVATION
Av Kristensson Per, Per Kristensson m. fl.
Inbunden, 2019
1759 kr
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Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service …
Service Innovation
Av Anders Gustafsson, Per Kristensson m. fl.
Häftad, 2016
267 kr
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All the world’s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees.The questions posed in the book are:(1) How is it growing?(2)What are these new service …
Service Innovation and Management
Digitalization, Service Infusion and Customer Experience
Av Lars Witell
Häftad, 2026
455 kr
Lägg i varukorg
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also implementing them in business …
Handbook of Service Experience
Av Per Kristensson, Lars Witell m. fl.
Inbunden, 2025
3823 kr
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This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era.The Handbook of Service Experience sheds …
Handbook of Service Experience
Av Mohamed Zaki, Lars Witell m. fl.
E-bok, 2025
907 kr
Lägg i varukorg
This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era. The Handbook of Service Experience sheds …
Service Innovation
Av Lars Witell, Gary R. Schirr m. fl.
E-bok, 2016
181 kr
Lägg i varukorg
All the world''s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service …
