Shut Up and Listen

THEO THEOBALD International business author, currently working with some of the UK's leading public sector bodies on issues of leadership. A former SSC executive, he is renowned for his work on clear communication and is passionate about the benefits of well-being at work. CARY L. COOPER Distinguished Professor of Organizational Psychology and Health at the Lancaster University ManagementSchool, UK. He is the author of over 100 books, has written over 400 scholarly articles, and is a frequent contributor tonational newspapers, television and radio. He is a Fellow of the British Academy of Management and also of the US-based Academy of Management. In 2001 he was awarded a CBE in the Queen's Birthday Honours List, and he was Founding Chair of the Sunningdale Institute in the National School of Government, UK. He was also the lead scientist to the UK Government Office for Science on their Foresight programme on Mental Capital and Wellbeing, and was appointed a member of the expert group on establishing guidance for the National Institute for Health and Clinical Excellence on stress management in the workplace in2009. Professor Cooper is Chair of the Academy of Social Sciences, President of the British Association of Counselling and Psychotherapy, a national Ambassador of the Samaritans and Patron of Anxiety UK. HR Magazine named him the '6th Most Influential Thinker in HR' in 2009. He was awarded the Lord Dearing Lifetime Achievement Award at the Times HigherEducation Awards 2010.

'In this readable and engaging book, Cary Cooper and Theo Theobald offer sound practical advice and ways to use the latest communication tools to enhance one's competence and effectiveness. Expert tips sprinkled throughout enrich their own wisdom. Readers are encouraged to practice and reinforce skills through the use of application activities linking concepts and behaviors. A useful read for professionals at all levels of experience.' Ronald J. Burke, Schulich School of Business, York University, Toronto, Canada 'This is a book that captures you with its message. So read it, think it and act it! Every page has its own important message and if, as the authors suggest, story telling is fundamental to good communication then they certainly have achieved this in the story they tell.' Phillip Dewe, Professor of Organizational Psychology, Birkbeck, University of London

• About the Authors Preface Introduction PART I: INSIGHT Revelations What Kind of Communicator Are You? PART II: HOW TO... Introduction The Truth about Reading The Truth about Writing Persuasion Writing - The Rules of the Tools Listening Talking Listening and Talking - The Rules of the Tools Feeling PART III: PLANNING FOR SUCCESS Planning Six Simple Strategies Appendix I: Further Recommended Reading Appendix II: List of Contributors Index