Citizens, Consumers and the NHS

CHRISTINE HOGG has been involved in the Health Service User Movement for many years, as a researcher and activist.

'...essential reading for health and social care students and professionals who want an overview of timescales and background factors that have led to the user experience environment of today.' - Paul Bagley, NHS Centre for Involvement. 'I am delighted to be among this book's collective dedicatees...Would I recommend this book to others? Without reservation, particularly to Chairs of Local Involvement Networks (LINks) and their members for whom Chirstine Hogg has provided a relaible anchor in history and theory for the otherwise uncharted journay they have begun. For LINKs and their Host bodies, Citizens, Cosumers and the NHS should help them understand the issues and efforts of the past which are with us still so they don't waste time discovering them anew and wondering what to do next.' - Andrew Craig, www.publicinvolvement.org.uk

• IntroductionThe Story BeginsCommunity Health Councils The Rise 1974-1979Community Health Councils The Decline 1979-1997Tackling the Democratic DeficitThe Rise of Consumer RightsPromoting HealthPast Imperfect Abolishing CHCsThe Second Coming the Commision and Patients' ForumRenewing DemocracyConclusions.