People and Technology in the Workplace

National Academy of Engineering and Commission on Behavioral and Social Sciences and Education, National Research Council

• 1 Front Matter; 2 Designing for Technological Change: People in the Process; 3 Improving the Development, Acceptance, and Use of New Technology: Organizational and Interorganizational Challenges; 4 1. Automated Manufacturing Technologies; 5 Capitalizing on New Manufacturing Technologies: Current Problems and Emergent Trends in U.S. Industry; 6 Design and Implementation of a Process for a Large-Scale System Change at Boeing; 7 A Case History of Organizational Change: People and New Technology; 8 Achieving Excellence Through People, Technology, and Teamwork; 9 2. Medical Technologies; 10 The Process of Adopting Innovations in Organizations: Three Cases of Hospital Innovations; 11 Managing the Ambulatory Care Unit; 12 Technology and Intervention in the Neonatal Intensive Care Unit; 13 Operations Research in Nurse Scheduling; 14 3. Office Automation echnologies; 15 Integrating New Tools into Information Work: Technology Transfer as a Framework for Understanding Success; 16 The Forest Service Information System; 17 Introducing a Computer-Based Human Resource System into the United Way; 18 Telecommunication in the News Industry: The Newsroom Before and After Computers; 19 A Business Approach to Technology: Shearson Lehman Commercial Paper Inc; 20 Contributors; 21 Index