Knowledge Services Management

Organizing Around Internal Markets

AvPeter K. Mills,Kevin M. Snyder

Inbunden, Engelska, 2009

Del i serien Service Science: Research and Innovations in the Service Economy

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Beskrivning

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

Produktinformation

Utgivningsdatum:2009-09-25
Mått:155 x 235 x 17 mm
Vikt:471 g
Format:Inbunden
Språk:Engelska
Serie:Service Science: Research and Innovations in the Service Economy
Antal sidor:189
Upplaga:2009
Förlag:Springer-Verlag New York Inc.
ISBN:9780387095189

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Recensioner i media

From the reviews: "The aim of this book is to analyse the fundamentals of designing knowledge service organisations both at an individual staff and organisation-wide level. ... this is an easy-to-read book that provides a rich set of both theoretical background and industry evidence of the strategies for designing, managing, and controlling the labour as well as the workspace of knowledge services firms. ... The book constitutes a useful reading for researchers-academics, high level students, and professionals involved and interested in the management of knowledge services." (Marianna Sigala, Journal of Product and Brand Management, Vol. 20 (1), 2011)

Innehållsförteckning

Defining Competitive Advantage in Knowledge Services.- Understanding The Logic Of Knowledge Service Sustainability: Customer Alliances.- Building Advantage: Managing Customer Alliances By Professional Distance.- Building Knowledge Advantage: Internal Market Imperatives.- Building Advantage: Management By Mistrust In Controlling Empowered Proventure Workers.- Building Advantage: Designing The Right Structure For Knowledge Services.- The Internal Promotion Of Ideas.- Conclusion.