Service Science: Research and Innovations in the Service Economy – serie
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24 produkter
Knowledge Services Management
Organizing Around Internal Markets
Av Peter K. Mills, Kevin M. Snyder
Inbunden, 2009
568 kr
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Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients …
Service Science, Management and Engineering
Education for the 21st Century
Inbunden, 2008
1128 kr
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Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new …
Handbook of Service Science
Av Paul P. Maglio, Cheryl A. Kieliszewski m. fl.
Inbunden, 2010
2591 kr
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As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.Handbook of …
Service Science, Management and Engineering
Education for the 21st Century
Häftad, 2010
1580 kr
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Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new …
Service Systems Implementation
Av Haluk Demirkan, James C. Spohrer m. fl.
Inbunden, 2011
1131 kr
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Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents …
Science of Service Systems
Av Haluk Demirkan, James C. Spohrer m. fl.
Inbunden, 2011
1131 kr
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The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and …
Service Design and Delivery
Av Mairi Macintyre, Glenn Parry m. fl.
Inbunden, 2011
1131 kr
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Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only …
Case Studies in Service Innovation
Av Linda A. Macaulay, Ian Miles m. fl.
Inbunden, 2012
569 kr
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Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding …
Cloud Computing and Services Science
Av Ivan Ivanov, Marten van Sinderen m. fl.
Inbunden, 2012
1643 kr
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The Cloud Computing and Services Science book comprises a collection of the best papers presented at the International Conference on Cloud Computing and Services Science (CLOSER), which was held in The Netherlands in May 2011. In netting papers from the conference researchers and experts from all …
Knowledge Services Management
Organizing Around Internal Markets
Av Peter K. Mills, Kevin M. Snyder
Häftad, 2012
569 kr
Lägg i varukorg
Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients …
Handbook of Service Science
Av Paul P. Maglio, Cheryl A. Kieliszewski m. fl.
Häftad, 2012
2591 kr
Lägg i varukorg
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.Handbook of …
Service Systems Implementation
Av Haluk Demirkan, James C. Spohrer m. fl.
Häftad, 2013
1131 kr
Lägg i varukorg
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents …
Service Design and Delivery
Av Mairi Macintyre, Glenn Parry m. fl.
Häftad, 2013
1243 kr
Lägg i varukorg
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only …
Science of Service Systems
Av Haluk Demirkan, James C. Spohrer m. fl.
Häftad, 2013
1355 kr
Lägg i varukorg
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and …
Cloud Computing and Services Science
Av Ivan Ivanov, Marten van Sinderen m. fl.
Häftad, 2014
1693 kr
Lägg i varukorg
The Cloud Computing and Services Science book comprises a collection of the best papers presented at the International Conference on Cloud Computing and Services Science (CLOSER), which was held in The Netherlands in May 2011. In netting papers from the conference researchers and experts from all …
Case Studies in Service Innovation
Av Linda A. Macaulay, Ian Miles m. fl.
Häftad, 2014
569 kr
Lägg i varukorg
Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding …
Global Perspectives on Service Science: Japan
Av Stephen K. Kwan, James C. Spohrer m. fl.
Inbunden, 2016
1131 kr
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This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to …
Global Perspectives on Service Science: Japan
Av Stephen K. Kwan, James C. Spohrer m. fl.
Häftad, 2018
1608 kr
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This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan's perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to …
Handbook of Service Science, Volume II
Av Paul P. Maglio, Cheryl A. Kieliszewski m. fl.
Häftad, 2019
2816 kr
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The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting …
Fundamentals of Service Systems
Av Jorge Cardoso, Hansjörg Fromm m. fl.
Inbunden, 2015
962 kr
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This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this …
Engineering and Management of Data Centers
An IT Service Management Approach
Av Jorge Marx Gómez, Manuel Mora m. fl.
Inbunden, 2017
1580 kr
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This edited volume covers essential and recent development in the engineering and management of data centers. Data centers are complex systems requiring ongoing support, and their high value for keeping business continuity operations is crucial. The book presents core topics on the planning, …
Fundamentals of Service Systems
Av Jorge Cardoso, Hansjörg Fromm m. fl.
Häftad, 2019
962 kr
Lägg i varukorg
This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this …
Engineering and Management of Data Centers
An IT Service Management Approach
Av Jorge Marx Gómez, Manuel Mora m. fl.
Häftad, 2018
1018 kr
Lägg i varukorg
This edited volume covers essential and recent development in the engineering and management of data centers. Data centers are complex systems requiring ongoing support, and their high value for keeping business continuity operations is crucial. The book presents core topics on the planning, …
Handbook of Service Science, Volume II
Av Paul P. Maglio, Cheryl A. Kieliszewski m. fl.
Inbunden, 2018
2816 kr
Lägg i varukorg
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting …
