Hansjörg Fromm – författare

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering.

During recent years, competitive pressures and short product lifecycles have caused many manufacturing and retail companies to focus on supply chain management practices and applications. Continuing shifts in the geopolitical situation and emerging markets have opened up new business opportunities, and at the same time kept companies busy revising their supply chain structures - manufacturing locations, warehouse locations, inbound logistics, and distribution operations. This has led to an increased demand in strategic supply chain planning tools, such as supply chain simulators and location optimization tools.New techniques and practices for highly efficient supply chain management, made possible by the rapid progress in information and communication technologies, are explained in this book. It is written by supply chain researchers, consultants, and supply chain practitioners who have not only developed the practices but have deployed these practices in various supply chains at IBM and other companies.