Guest Service in the Hospitality Industry

AvPaul Bagdan

Häftad, Engelska, 2019

3 106 kr

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Häftad

3 135 kr

Beskrivning

With a general approach incorporating insights from all areas of hospitality, Guest Service in the Hospitality Industry, 2nd Edition explores the intricacies of quality guest service with proven concepts in the industry.

Produktinformation

Utgivningsdatum:2019-08-20
Mått:278 x 216 x 25 mm
Vikt:984 g
Format:Häftad
Språk:Engelska
Antal sidor:277
Upplaga:2
Förlag:Kendall/Hunt Publishing Co ,U.S.
ISBN:9781792400735

Utforska kategorier

Servicesektorn inom Ekonomi och Ledarskap
Pedagogik inom Psykologi och pedagogik

Innehållsförteckning

PrefaceAcknowledgmentsSection I Introduction and Essentials of Managing Guest ServiceChapter 1 The Basics of Managing Guest ServiceChapter 2 Defining Guest ServiceChapter 3 Problem-Solving for Guest ServiceSection II Relating Service to the Sectors of the Hospitality Industry: How Service RelatesChapter 4 The Guest Service of FoodChapter 5 The Guest Service of BeveragesChapter 6 The Guest Service of LodgingChapter 7 The Guest Service of EventsChapter 8 The Guest Service of Travel and TourismChapter 9 The Guest Service of CasinosSection III Assessments and PlanningChapter 10 Strategic Planning for ServiceChapter 11 Quality ToolsChapter 12 Systems, Ratings, and AwardsChapter 13 Developing a StaffChapter 14 Marketing and Establishing an Image for ServiceIndex