Amy Gallo – författare

Learn to assess the situation, manage your emotions, and move on.

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don''t always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Emotional intelligence has been shown to be more important than other competencies in determining outstanding leadership. Emotions drive some of our most critical professional interactions--whether you''re inspiring your team to higher performance, persuading your boss to see something from your point of view, dealing with difficult colleagues, or managing your own stress level. Indeed, knowing how to manage emotions has become one of the crucial criteria in hiring and promotion.

This specially priced five-volume set includes books from the HBR Guide series on the topics of Emotional Intelligence, Office Politics, Dealing with Conflict, Managing Stress at Work, and Managing Up and Across.

You’ll learn how to:

Arm yourself with the advice you need to succeed on the job with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you''re difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It''s About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who''s Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Named one of "22 new books…that you should consider reading before the year is out" by Fortune

"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher''s Weekly

A research-based, practical guide for how to handle difficult people at work.

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.

Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven''t worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there''s your sanity to consider, and your career.

In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you''re at odds with. Taking the high road isn''t easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can''t I stop thinking about that nasty email?! What''s behind my problem colleague''s behavior? How can I fix things if they won''t cooperate? I''ve tried everything—what now?

Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

It''s time for female leaders to stand out.

Women often aren''t seen for their leadership potential. We face a double bind, forced to choose whether to be liked or respected, while neither one alone is enough to secure a seat at the table. It''s up to organizations to change, but until then, what''s an aspiring female leader to do?

You, the Leader tackles the obstacles you face as you chart your path to the top, from not getting credit for your work to feeling unseen to being subjected to unfair biases and expectations. Filled with advice, tips, and relatable conversations, this book will help you better understand how you can remain authentic while showing yourself as a valued leader in your organization.

This book will inspire you to:

The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we''re at and how to move forward.

Build trust—and create more value.

Whether you''re negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it''s not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process.

Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need. Establish trust with your counterpart and face negotiations of any size with curiosity, creativity, and a collaborative mindset—all the essentials to successfully seal a deal.

This book will inspire you to:

The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we’re at and how to move forward.

Combat age discrimination in your workplace.

Everyone experiences age-related bias at some point in their careers, but for women the costs are greater. Sure, there are laws and organizational rules prohibiting age-related discrimination, but lived experience shows there''s no "right age" to be a woman. Whether you''re seen as too old or too young, ageism affects the opportunities you have access to, how others perceive you, and how much your contributions are valued.

Overcoming Ageism offers stories, research, and advice about navigating gendered age discrimination and bias at work. From advocating for yourself to ensuring continual learning and curiosity, you''ll learn how to show others the unique expertise you bring to the organization and take back control of your career growth.

This book will inspire you to:

The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we''re at and how to move forward.

Strengthen your soft skills and reach your leadership potential.

If you read nothing else on developing your interpersonal skills, read these 10 articles. We''ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you identify your social and emotional strengths and weaknesses, approach them with a learning mindset, and become a more effective leader today.

This book will inspire you to:

This collection of articles includes "The C-Suite Skills That Matter Most," by Raffaella Sadun, Joseph Fuller, Stephen Hansen, and PJ Neal, "The Focused Leader," by Daniel Goleman, "Making Empathy Central to Your Company Culture," by Jamil Zaki, "Learning to Learn," by Erika Andersen, "How to Get the Help You Need," by Heidi Grant, "How to Sell Your Ideas up the Chain of Command," by Ethan Burris, "When Diversity Meets Feedback," by Erin Meyer, "Want Stronger Relationships at Work? Change the Way You Listen," by Manbir Kaur, "How to Navigate Conflict with a Coworker," by Amy Gallo, "Coaching for Change," by Richard Boyatzis, Melvin Smith, and Ellen Van Oosten, "The Science of Strong Business Writing," by Bill Birchard, "You Don''t Just Need One Leadership Voice—You Need Many," by Amy Jen Su, "Building an Ethical Career," by Maryam Kouchaki and Isaac H. Smith.

HBR''s 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR''s 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

Overworked? Overwhelmed? Protect yourself from burnout.

The amount of work placed on women is often insurmountable. Along with doing what''s required for our jobs, we''re often asked to manage tasks that don''t lead to career growth or promotions. At work and at home we''re charged with countless forms of invisible labor that sap our time and energy. We usually rise to the occasion and do all of these things well, but this constant flow of overwork can leave us feeling underappreciated, frustrated, and burned out.

It''s time to end the culture of overwork for women. From doing fewer dead-end tasks to delegating effectively, Overcoming Overwork provides practical advice for taking control of your workload so that you can spend your time doing what matters to you.

This book will inspire you to:

The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we''re at and how to move forward.

I''m not here to make work friends. Or am I?

Managers, peers, work friends, mentors, frenemies, annoying people, romantic interests, your boss''s boss, and so on. We probably spend more hours with our coworkers than with anyone else. So even if they''re not all perfect, it''s worth building connections with them that will provide you with support, help you network and learn, and keep your career moving forward.

Bosses, Coworkers, and Building Great Work Relationships is filled with practical advice from HBR experts who can help you answer questions like:

This book will help you make so-so work relationships better, keep the bad ones from bringing you down, and build lasting connections with incredible people.

Rise faster with quick reads, real-life stories, and expert advice. The HBR Work Smart Series features the topics that matter to you most in your early career, including being yourself at work, collaborating with (sometimes difficult) colleagues and bosses, managing your mental health, and weighing major job decisions. Each title includes chapter recaps and links to video, audio, and more. The HBR Work Smart Series books are your practical guides to stepping into your professional life and moving forward with confidence.