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Pearson English Readers bring language learning to life through the joy of reading.  Well-written stories entertain us, make us think, and keep our interest page after page. Pearson English Readers offer teenage and adult learners a huge range of titles, all featuring carefully graded language to make them accessible to learners of all abilities.  Through the imagination of some of the world’s greatest authors, the English language comes to life in pages of our Readers. Students have the pleasure and satisfaction of reading these stories in English, and at the same time develop a broader vocabulary, greater comprehension and reading fluency, improved grammar, and greater confidence and ability to express themselves.  Find out more at english.com/readers

Jack Kerouac’s classic novel about friendship, the search for meaning, and the allure of nature“In [On the Road] Kerouac’s heroes were sensation seekers; now they are seekers after truth . . . the novel often attains a beautiful dignity.”—Chicago TribuneFirst published in 1958, a year after On the Road put the Beat Generation on the map, The Dharma Bums stands as one of Jack Kerouac’s most powerful and influential novels. The story focuses on two ebullient young Americans—mountaineer, poet, and Zen Buddhist Japhy Ryder, and Ray Smith, a zestful, innocent writer—whose quest for Truth leads them on a heroic odyssey, from marathon parties and poetry jam sessions in San Francisco’s Bohemia to solitude and mountain climbing in the High Sierras.

The Students' Book has a motivating DVD spread at the end of every unit. Based on authentic clips from the BBC's rich archive, these lessons are designed to consolidate language and act as a springboard for further speaking and writing tasks. Upper Intermediate: Global Scale of English 57-68

Paul Sheldon is Annie Wilkes's favourite writer. She loves all his books about Misery Chastain.  When Annie finds Paul after a car accident, she takes him home to look after him. Then Annie discovers Paul wants to kill Misery and to write different kinds of books. She is determined to stop him, and Paul becomes her prisoner.

Peer review works: it leads to better software. But implementing peer review can be challenging -- for technical, political, social, cultural, and psychological reasons. In this book, best-selling software engineering author Karl Wiegers presents succinct, easy-to-use techniques for formal and informal software peer review, helping project managers and developers choose the right approach and implement it successfully. Wiegers begins by discussing the cultural and social aspects of peer review, and reviewing several formal and informal approaches: their implications, their challenges, and the opportunities they present for quality improvement. The heart of the book is an in-depth look at the "nuts and bolts" of inspection, including the roles of inspectors, planning, examining work products, conducting code review meetings; improving the inspection process, and achieving closure. Wiegers presents a full chapter on metrics, and then addresses the process and political challenges associated with implementing successful software review programs. The book concludes with solutions to special review challenges, including large work products and software created by distributed development teams. For all developers, project managers, business analysts, quality engineers, testers, process improvement leaders, and documentation specialists.

Pearson English Readers bring language learning to life through the joy of reading.  Well-written stories entertain us, make us think, and keep our interest page after page. Pearson English Readers offer teenage and adult learners a huge range of titles, all featuring carefully graded language to make them accessible to learners of all abilities.  Through the imagination of some of the world’s greatest authors, the English language comes to life in pages of our Readers. Students have the pleasure and satisfaction of reading these stories in English, and at the same time develop a broader vocabulary, greater comprehension and reading fluency, improved grammar, and greater confidence and ability to express themselves.  Find out more at english.com/readers

The 11th edition of this market-leading text offers an accessible, effective introduction to key accounting and finance topics. With a focus on decision making, Accounting and Finance for Non-Specialists teaches you how to apply your learning to real-world business scenarios.  Key Features· Step-by-step approach helps you master different topics without technical jargon  · Real-world examples provide opportunities to apply and develop techniques· Activities and exercises integrated throughout the book help you understand the subject fully· Focus on decision making prepares you for careers in business  New to this edition·   Up-to-date coverage, including key changes to IFRS Standards and the Conceptual Framework for Financial Reporting·   A greater number of activities·   New and updated real world cases help you to understand the theory in practice·   Increased emphasis on critical thinking – so important to employers·   Revised coverage of small business finance  Join over 10 million students benefiting from Pearson MyLabsThis title can be supported by MyLab Accounting, an online homework and tutorial system designed to test and build your understanding. MyLab Accounting provides a personalised approach, with instant feedback and numerous additional resources to support your learning.·    A personalised study plan·    Usable either following chapter-by-chapter structure or by learning objective·    Worked solutions showing you how to solve difficult problems·    Limitless opportunities to practiseUse the power of MyLab Accounting to accelerate your learning. You need both an access card and a course ID to access MyLab Accounting: 1. Is your lecturer using MyLab Accounting? Ask your lecturer for your course ID2. Has an access card been included with the book? Check the inside back cover of the book.3. If you have a course ID but no access card, go to www.pearson.com/mylab/accounting to buy access.

A record of the American civil rights movement. Included are speeches by Martin Luther King Jr, and his "Letter from Birmingham City Jail", an interview with Rosa Parks, selections from "Malcolm X Speaks"; Black Panther Bobby Seale's "Seize the Time", a piece by Herman Badillo on the infamous Attica prison uprising; addresses by Harold Washington, Jesse Jackson, Nelson Mandela and much more.

NEWBERY MEDAL WINNER • The timeless classic with cover art by two-time Caldecott Honor Award winner Kadir Nelson!"[Taylor] writes not with rancor or bitterness of indignities, but with pride, strength, and respect for humanity."—The New York Times Book ReviewWith the land to hold them together, nothing can tear the Logans apart.Why is the land so important to Cassie's family? It takes the events of one turbulent year—the year of the night riders and the burnings, the year a white girl humiliates Cassie in public simply because she is black—to show Cassie that having a place of their own is the Logan family's lifeblood. It is the land that gives the Logans their courage and pride, for no matter how others may degrade them, the Logans possess soemthing no one can take away."The vivid story of a black family whose warm ties to each other and their land give them strength to defy rural Southern racism during the Depression . . . the novel shows the rich inner rewards of black pride, love, and independence despite the certainty of outer defeat."—Booklist, starred reviewA National Book Award Nominee • American Book Award Honor Book • An ALA Notable Book • A NCSS-CBC Notable Children's Trade Book in the Field of Social Studies • A Boston Globe-Horn Book Award Honor Book

The COM and CORBA technologies are often pitted against each other, viewed simply as competing architectures for creating distributed solutions. While the most significant difference between COM and CORBA is their support for different operating system platforms, software developers must realize that each technology has its own strengths that clearly differentiate it from the other. In COM and CORBA(r) Side by Side, Jason Pritchard objectively describes when and how developers should use both technologies--together or separately--to maximize the success of their designs. This book helps software practitioners analyze and transcend their personal biases toward COM or CORBA so that they may objectively seek the best implementation strategy. The author helps you cut through vendor marketing hype by presenting a clear, logical formula to help you choose between the two technologies. In short, COM and CORBA(r) Side by Side is an invaluable resource for making informed, critical decisions about using one or both of these technologies in your next project. Other highlights of this book.*Explains why COM and CORBA currently hold dominant positions in the marketplace *Describes an objective strategy for assessing the use of the two architectures on the server *Examines client approaches for each technology, including design issues related to remoting and security *Illustrates how COM and CORBA can be used together, with details on both custom and commercial bridging approaches 0201379457B04062001

Traditionally, qualitative software assessments and quantitative benchmarking have been performed separately -- if at all. Moreover, many quantitative benchmarks have been proprietary secrets. Now, world-renowned authority Capers Jones has integrated qualitative and quantitative approaches into the first complete methodology for identifying best -- and worst -- software development practices. Readers will discover more effective ways to leverage assessment techniques such as the Capability Maturity Model (CMM); learn the best benchmarks and metrics; and link quantitative benchmarks to qualitative assessments. The methodology presented in this book gives developers and managers a powerful new way to project and evaluate the productivity and quality improvements associated with changes in software processes. The result: better quality, achieved more quickly and at lower cost.

Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design. Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program. You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more.Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization. The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.

A practical, service-oriented guide to large-scale ADSL implementation. From service architecture to applications, standards to business case, Implementing ADSL delivers a complete, up-to-date analysis of what it takes to deploy ADSL. Written by a leading authority in the field, this book will be equally valuable for implementers and decision-makers in both service provider and enterprise IT organizations. The author begins with a detailed look at the business drivers and financial models associated with ADSL implementation. Learn how to estimate ADSL service demand, revenue, capital, and ongoing expenses over the short and long-term; then review the current status of ADSL, G.Lite, and other xDSL technologies, cable modems, and other alternatives. Next, Ginsburg introduces the ADSL service architecture, outlining an end-to-end service model from the physical layer to the network layer, and addressing crucial issues such as Quality of Service (QoS), security, and IP multicasting.Understand ADSL's physical infrastructure, including splitters and other premises equipment; DSLAMs and other central office equipment; aggregation, access, and core networks; digital loop carriers; gateways; caching solutions; and other key elements. The author also reviews a wide range of ADSL services, including end-to-end ATM virtual circuits, PPP connections, bridging, routing, voice, video, and portals. You'll find seven detailed implementation scenarios, complete with diagrams and configuration listings based on actual deployments: *Residential and corporate Internet access *Telecommuting *Portals and media distribution *Internet wholesaling *Corporate intranets and extranets *Voice over IP *Video streaming Whether you are a network manager, architect, administrator, or engineer, Implementing ADSL brings together crucial information and insight for making the best possible decisions about today's most important access technology. 0201657600B04062001

In Advanced Visual Basic 6, two of the world's leading VB experts take experienced developers "under the hood" with VB, introducing powerful techniques for writing high-performance, reusable code that leverages the close relationships between VB, COM, and OLE Automation. This book presents advanced VB programming from a COM data type approach, helping developers build more robust, effective code -- and overcome obstacles that appear as they "push the envelope" with VB. Developers learn how VB describes arrays, and how to duplicate that definition manually to perform simple type casting, and gain unprecedented control over how their programs use memory. The authors introduce best practices for interface-based design using normal VB class modules; show how to partition code for optimal reuse; and more. Next, they present advanced techniques for creating COM lightweight objects; and alternate memory management techniques that allow the creation of complex systems with many objects and minimal overhead. The book also covers threading, type libraries, component versioning, and more.

Wiki discussion servers offer an exceptionally flexible, open source solution for a wide range of collaborative applications. Wiki offers simplicity, broad compatibility with current technologies and standards, and remarkably low cost. Now, there's a complete guide to deploying and managing Wiki servers, co-authored by Wiki's creator Ward Cunningham. The Wiki Way begins with an overview of discussion servers and their applications, and an introduction to Wiki's capabilities and components. The authors walk through installing Wiki, covering key Apache configuration and security issues; then introduce basic procedures for browsing, editing, content development, markup, and structuring Wiki content for diverse applications. The book also presents numerous case studies showcasing Wiki technology in action. An accompanying CD-ROM and companion web site at http://wiki.org/ provide the latest Wiki source code for multiple platforms.

The benefits of working with Application Service Providers (ASPs) can be compelling -- faster rollouts, lower costs, less time spent on implementation and maintenance, and a greater opportunity to focus on your organization's core competencies. Unfortunately, the risks of ASP relationships are far from insignificant. In this book, the President of ASPWatch shows IT managers exactly how to navigate the risks, and use ASPs for maximum competitive advantage. John Harney presents a complete roadmap for any IT decision-maker considering outsourcing to ASPs. He offers expert guidance for answering questions like: What costs are involved? How secure and viable is your ASP? How do you choose the right ASP? You'll learn practical criteria for identifying possible ASP partners; choosing amongst ostensibly similar ASPs; evaluating services, performance, and ROI; and negotiating service level agreements that meet your business requirements. For everyone considering or using Application Service Providers, including IT executives and managers, line-of-business managers, Web and e-business professionals, and consultants.

Praise for The CRM Handbook “Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Confused by what your IT suppliers are telling you about ‘CRM’? Then you need to read this book! Jill provides acomprehensive, practical, and easy to understand view of CRM and shows you how to successfully implement an enterprise customer-focused solution.”– Kevin Bubeck Director, North America Information Strategy, Coca-Cola “CRM could be viewed as the ERP of the 2000s. As such, there will be multiple winners and losers as the marketplace places some large and strategic bets on this technology. In any case, Jill Dyché has captured the importance of the concepts and value derived through CRM solutions. Those needs will evolve, of course, but companies will always need the basics that have been discussed.”– Brian Berliner Co-founder & EVP, Product Development, Acies Networks “The CRM Handbook provides information for the business person who is trying to understand CRM and how it can effect his/her business. It goes beyond the hype of the acronym and dives into the real issues that a company needs to consider before implementing a CRM solution.”– Joy Blake Scott Director, Marketing and Communications, Fastwater, LLP “I haven’t read anything that has such a practical approach. I view the book as having multiple benefits. It gives a good definition of CRM functionality but also gives detailed guidance of how to approach CRM in your organization.”– Francine Frazer Principal Consultant, Net Perceptions “Even better than defining CRM, Jill took on all of the hyperlanguage around CRM and clearly differentiated the various incarnations of CRM. It’s also usefulto know what can go wrong and the potential affects of such missteps. Too few authors level with readers about pitfalls!”– Linda McHugh Director, Professional Services, Cygent Inc. “The guides based on the business tools that Jill uses with her own clients are fabulous.”– Robin Neidorf President, Electric Muse/Clio’s, Pen Research & Interpretation, Inc. “The language is easy to read and easy to understand. Terms were well explained so that someone with no prior CRM experience could easily understand the text.”– Marcia Robinson President, e-Business Strategies “An excellent study into what defines today’s best practices in the CRM industry.”– Gareth Herschel Senior Research Analyst, Gartner Research “Jill writes very well. Her writing communicates subjects and topics in a very easy to understand way. At times, I felt like I was listening to her speak or discussing a subject. She is a good communicator! Jill did a very good job of covering all subject areas on the different topics of CRM. I am most impressed with Jill on pointing out all the possible mistakes and creating ‘lessons learned’ advice which most authors frequently omit.”– Mary Chan Information Management Consultant, Kagiso Inc. “Jill Dyché's The CRM Handbook is a good read for CRM novices and seasoned practitioners alike. Dyché's well-written, pragmatic approach to understanding CRM's evolution and purpose is a map to a successful CRM program. Dyché uncovers the truth behind the CRM software vendor hype, highlights some common roadblocks to CRM project development, and describes how to delineate and prioritize CRM initiatives.”–Don Peppers Partner, Peppers and Rogers Group To compete in today's competitive marketplace, customer focus is no longer simply nice to have–it's a fundamental mandate. This book is a manager's best friend, providing both a primer and a how-to guide to defining and implementing Customer Relationship Management. It shows you: The various roles CRM plays in business, and why it's more important than ever The range of CRM applications and uses, from sales force automation to campaign management to e-CRM and beyond The context of some of the popular CRM buzzwords The differences between CRM and business intelligence, and why they're symbiotic Why the customer-relationship failure rate is so high, and how to avoid becoming another CRM statistic Case studies of visionary companies who've done CRM the right way “We read this book at a time when we were relooking at our customer information strategy. One of the first things I had to do was ban the term ‘CRM’ from the project because of the vendor and industry hype and the confusion it created within the team. Jill’s book provides a strategic look at the topic from both a business and IT perspective. The insights she provides allowed me to focus on the strategic issues planning an enterprise-wide, customer-focused solution. And yes we are once again using the term ‘CRM’.”– Kevin Bubeck Director, North America Information Strategy, Coca-Cola “Jill is one of the few people who has been at the forefront of every stage of CRM development, from the early days of data warehousing, through business re-engineering, to sales force automation and e-CRM. This makes her uniquely qualified to write about how it should all come together. The reader will be rewarded with advice drawn from real-world experience–both successes and failures. I shudder to think at the dollars that have been wasted over the years on CRM projects and how much will be wasted in the future by executives who won't read The CRM Handbook.”– Brian Hoover President, TouchScape™ Corporation “The CRM Handbook provides an outstanding roadmap for putting human contact–relevant, accurate, informed human contact–back at the heart of the business-customer relationship. That's the challenge and the sole goal of Customer Relationship Management.”– Charles D. Morgan              CEO and Company Leader Axiom Corporation “Jill Dyché has produced a wide-screen, comprehensive picture of CRM that also focuses on key issues that matter to CRM users. This book is written for those who are time-constrained and quick on the uptake–everyone from the CEO to the marketers and technologists who will evaluate, implement, and benefit from CRM initiatives.”– Peter Heffring President, CRM Division, NCR Teradata “Jill has masterfully compiled scenarios, resources, references, definitions, and insightful recommendations about how to remain customer-focused across the enterprise functions. The book can be used as an educational tool, reference guide, and resource for short-listing technologies to evaluate.”– John Earle President, Chant Inc.

Building on from the success of the second edition, this is an accessible, in-depth reference guide to XML. Apart from the core chapters on the XML standard itself, this book concentrates on related standards developed by the W3C and on the two most popular applications of this technology: document publishing and data exchange.

“I spend much time helping organizations capture requirements and even more time helping them recover from not capturing requirements. Many of them have gone through some motions regarding requirements as if they were sleepworking. It’s time to wake up and do it right–and this book is going to be their alarm clock.”– Jerry Weinberg, author of numerous books on productivity enhancement “In today’s complex, fast-paced software development environment, collaboration–the intense peer-to-peer conversations that result in products, decisions, and knowledge sharing–is absolutely essential to success. But all too often, attempts to collaborate degenerate into agonizing meetings or ineffectual bull sessions. Ellen's wonderful book will help you bridge the gap–turning the agony of meetings into the ecstasy of effective collaboration.”– Jim Highsmith, a pioneer in adaptive software development methods “Requirements by Collaboration presents a wealth of practical tools and techniques for facilitating requirements development workshops. It is suitable–no, essential reading–for requirements workshop facilitators. It will help both technical people and customer representatives participate in these critical contributions to software success.”– Karl Wiegers, Principal Consultant, Process Impact, author of Software Requirements “The need for this particular book, at this particular time, is crystal clear. We have entered a new age where software development must be viewed as a form of business problem solving. That means direct user participation in developing ‘requirements,’ or more accurately, in jointly working the business problem. That, in turn, means facilitated sessions. In this book, Ellen Gottesdiener provides a wealth of practical ideas for ensuring that you have exactly the right stuff for this all-important area of professional art.” – Ronald G. Ross, Principal, Business Rule Solutions, LLC, Executive Editor, www.BRCommunity.com “Gottesdiener’s years of software development experience coupled with her straight-forward writing style make her book a perfect choice for either a senior developer or a midlevel project manager. In addition to her technical experience, her knowledge of group dynamics balance the book by educating the reader on how to manage conflict and personality differences within a requirements team–something that is missing from most requirements textbooks...It is a required ‘handbook’ that will be referred to again and again.”– Kay Christian, ebusiness Consultant, Conifer, Colorado “Requirements by Collaboration is a ‘must read’ for any system stakeholder. End users and system analysts will learn the significant value they can add to the systems development process. Management will learn the tremendous return they may receive from making a modest time/people investment in facilitated sessions. Facilitators will discover ways to glean an amazing amount of high-quality information in a relatively brief time.”– Russ Schwartz, Computer System Quality Consultant, Global Biotechnology Firm “In addition to showing how requirements are identified, evaluated, and confirmed, Ellen provides important guidance based on her own real-world experience for creating and managing the workshop environment in which requirements are generated. This book is an engaging and invaluable resource for project teams and sponsors, both business and IT, who are committed to achieving results in the most productive manner possible.”– Hal Thilmony, Senior Manager, Business Process Improvement (Finance), CiscoSystems, Inc. “Project managers should read this book for assistance with planning the requirements process. Experienced facilitators will enrich their knowledge. New facilitators can use this book to get them up to speed and become more effective in less time.”– Rob Stroober, Competence Development Manager and Project Manager, Deloitte &Touche Consultdata, The Netherlands “While many books discuss the details of software requirement artifacts (for example, use cases), Ellen’s new book zeros in on effective workshop techniques and tools used to gather the content of these artifacts. As a pioneer in requirements workshops, she shares her real-life experiences in a comprehensive and easy-to-read book with many helpful examples and diagrams.”– Bill Bird, Aera Energy LLC “Requirements by Collaboration is absolutely full of guidance on the most effective ways to use workshops in requirements capture. This book will help workshop owners and facilitators to determine and gain agreement on a sound set of requirements, which will form a solid foundation for the development work that is to follow.”– Jennifer Stapleton, Software Process Consultant and author of DSDM: The Methodin Practice “This book provides an array of techniques within a clear, structured process, along with excellent examples of how and when to use them. It’s an excellent, practical, and really useful handbook written by a very experienced author!”– Jean-Anne Kirk, Director DSDM Consortium and IAF Professional Development “Ellen has written a detailed, comprehensive, and practical handbook for facilitating groups in gathering requirements. The processes she outlines give the facilitator tools to bring together very different perspectives from stakeholders elegantly and with practical, useable results.”– Jo Nelson, Principal, ICA Associates, Inc., Chair, IAF (2001-2002) Requirements by Collaboration: Workshops for Defining Needs focuses on the human side of software development--how well we work with our customers and teammates. Experience shows that the quality and degree of participation, communication, respect, and trust among all the stakeholders in a project can strongly influence its success or failure. Ellen Gottesdiener points out that such qualities are especially important when defining user requirements and she shows in this book exactly what to do about that fact. Gottesdiener shows specifically how to plan and conduct requirements workshops. These carefully organized and facilitated meetings bring business managers, technical staff, customers, and users into a setting where, together, they can discover, evolve, validate, verify, and agree upon their product needs. Not only are their requirements more effectively defined through this collaboration, but the foundation is laid for good teamwork throughout the entire project. Other books focus on how to build the product right. Requirements by Collaboration focuses instead on what must come first--the right product to build.

A poorly performing database application can cost each user time, and have an impact on other applications running on the same computer or the same network. This book will help DBA's and programmers improve the performance of their databases. It is not an introduction to SQL, nor is it a tuning manual for a particular SQL implementation. It is a guide for users and programmers who want to improve SQL performance no matter what brand of SQL they use. It will provide tuning tips for common situations, such as how to change a query so it will go faster and how to shift work from the server to the client. All the ideas have been tested against the eight leading DBMS applications. Almost all large organizations and companies today run more than one type of database. This is the only book to cover database tuning for them.

This textbook focuses on the responsibilities of business with regard to corporate governance and compliance, the environment and the economically and socially disadvantaged. It examines the practical implications and issues surrounding any responsive strategy.