Professional Excellence

Alan Rossiter, PHD, is President of Rossiter & Associates, an industrial process improvement consulting company working primarily in the field of energy efficiency. In addition to consulting projects for companies such as ExxonMobil, ConocoPhillips, and BP, he provides training courses in pinch analysis and energy management. He also runs a separate series of courses in communication skills, engineering ethics, and professional excellence. Dr. Rossiter has more than twenty-five years of process engineering and management experience, and authored more than fifty publications, including numerous book chapters and refereed journal articles. He is a chartered engineer, a registered professional engineer (Texas), and a member of the American Institute of Chemical Engineers and the Institution of Chemical Engineers (UK).

• FOREWORD ixPREFACE xiPROLOGUE: POSING A QUESTION xiiiI THE WORLD OF WORK 1Chapter 1 Motivated to Work 3Chapter 2 Life and Work 13Chapter 3 Ethics at Work 19II ELEMENTS OF PROFESSIONAL EXCELLENCE 27Chapter 4 Communicating Effectively 29Chapter 5 Fulfilling Commitments 43Chapter 6 Recognizing and Expanding Your Professional Limits 57Chapter 7 Investing in Your Profession and in Your Community 63Chapter 8 Affirming Your Coworkers 71Chapter 9 Celebrating Your Work 77Chapter 10 Protecting Your Personal Life 81EPILOGUE: NOTHING LASTS FOREVER 95APPENDIX: TEXT OF THE HIPPOCRATIC OATH 101REFERENCES 103INDEX 107