Emergency Dispatch and Human Rights

Before the Sirens

AvPeter Marina,Pedro Marina

Häftad, Engelska, 2026

Del i serien Routledge Series on Practical and Evidence-Based Policing

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Beskrivning

Through real calls, field narratives, and thinkers from Du Bois and Weber to Simmel and Foucault, this book reframes the dispatcher’s role from a clerical function to a moral one. Dispatchers make split-second decisions that impact the fate of everyone a call involves, yet they remain the most consequential and least examined actors in policing. Sociologist Peter J. Marina draws on urban ethnography, social theory, and the thirty years of street-level law enforcement experience of retired NOPD Lieutenant Pedro Marina to argue that human rights protection begins not when officers arrive, but the moment someone answers the phone. The blasé attitude, warrior and guardian orientations, the sociological imagination, dual-subject asymmetry, and tri-subject asymmetry all converge at the dispatch console, where a single framing decision determines how the caller is heard, how the officer understands the situation, and how the silent subject who never speaks is ultimately treated. A five-year-old named Tia Hernlen, a woman whispering from a locked bathroom, a jogger stopped for existing while Black, and the Trayvon Martin case all ask the same question. Will the dispatcher see all three: the caller who speaks, the person who never does, and the officer heading toward a scene? The book will be of interest to emergency service dispatchers, non-dispatch supervisors/managers, and students in criminal justice or emergency service programs, as well as those involved in policymaking, training, and implementation within policing organizations.

Produktinformation

Utgivningsdatum:2026-10-14
Mått:152 x 229 x undefined mm
Format:Häftad
Språk:Engelska
Serie:Routledge Series on Practical and Evidence-Based Policing
Antal sidor:138
Förlag:Taylor & Francis Ltd
ISBN:9781032951423

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Peter Marina is a New Orleans native, sociologist, and criminologist, and an Associate Professor of Sociology and Criminology. Trained at the New School for Social Research, Marina’s scholarship focuses on urban ethnography, transgression, and social inequalities, with particular attention to human rights, policing, and communities living on society’s margins. He is the author of Human Rights Policing, Down and Out in New Orleans, and several other books and articles. Marina’s thinking examines power, resistance, and social control across diverse social worlds, from Pentecostal tongue-speaking churches and Caribbean ritual life to street performers and urban occultists.Pedro Marina is a retired lieutenant with the New Orleans Police Department who served for more than thirty years in patrol, narcotics, robbery investigations, vice operations, and SWAT. A sociology graduate of the University of New Orleans, he held supervisory and command positions throughout New Orleans, including in the French Quarter, and received numerous commendations for exemplary service during his career. Lieutenant Marina lives in Lacombe, Louisiana, with his dog, Meggie.

Innehållsförteckning

1. Human Rights Between Possession and Experience in Emergency Dispatch 2. Dispatcher Power, Dual-Subject Asymmetry, and Human Rights Practice 3. The Call Behind the Call: Sociological Listening and Context Recognition 4. Three People, One Call: Tri-Subject Asymmetry and Rights-Based Decision Making 5. Seven Calls: Case Scenarios on Bias, Language, Crisis, and Agency in Dispatch 6. The Long Game: Institutional Change and the Future of Dispatch Centers