Alexander van Deursen is Professor of Digital Inequality and Director of the Centre for Digital Inclusion at the University of Twente, The Netherlands. He is particularly known for evaluating the role of technological developments in fostering inclusive societies. His research focuses on how people with different backgrounds and resources use technology in daily life, and under what conditions technology can be leveraged to obtain positive outcomes.Jan van Dijk is emeritus professor of communication science and sociology of the information society and still working at the University of Twente, the Netherlands. His main domains of research are the social aspects of the digital media, digital democracy and the digital divide.

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• Chapter 1. Introduction.- Chapter 2. Defining Internet Skills.- Chapter 3. Impact: Why Digital Skills are the Key to the Smart Society.- Chapter 4. Current Levels of Digital Skills.- Chapter 5. Solutions: Better Design.- Chapter 6. Solutions: Learning Digital Skills.- Chapter 7. Conclusions and Policy Perspectives.