50 Quality Improvement and Quality Assurance Approaches

Sharron started delivering education and training programmes on a part time basis in 1987, before progressing into a full-time career in further education in 2000. She has gained practical work-based skills and a wide and varied understanding of schools’ provision, further and higher education, apprenticeships and full cost courses. Starting her career as a teacher in a land-based specialist college, she progressed to course management before taking responsibility for several departments within a large further education college. Sharron further developed her knowledge and skills within the sector when her role changed to Head of Services to Business. She is now the Assistant Principal of Quality at the White Rose Beauty Colleges, which is recognised as the UKs largest beauty therapy training provider.? Sharron is passionate about raising standards in education and is committed to supporting quality improvement at all levels and stages. As well as her work in further education and as a Standards Verifier for Pearson, she has also worked with secondary schools as a governor to support quality improvement. Sharron holds an Honour′s Degree in Education and Training, has a Certificate in Education, is a Member of the Society for Education and Training, and holds QTLS status. Sharron can be contacted via: Facebook: https://www.facebook.com/mansellsharron/ Twitter: https://twitter.com/sharronmansell LinkedIn: https://www.linkedin.com/in/sharronmansell Email: sharronmansell@outlook.com Ann has been teaching, assessing and quality assuring in the FE and skills sector since 1983. Ann holds a Masters in Educational Management, a PGCE, a Degree in Education, and a Medal of Excellence for teaching. She is a Fellow of the Society for Education and Training, and holds QTLS status. Ann has been writing textbooks since 2006 which are mainly based on her own experiences as a teacher, and the subsequent education of trainee teachers. She aims to write in plain English to help anyone with their role. She creates resources for teachers and learners such as PowerPoints and handouts for the assessment, quality assurance, and teacher training qualifications which are available via her website. Ann has also worked for several awarding organisations producing qualification guidance, policies and procedures, training new staff, and carrying out the external quality assurance of teaching, assessment and quality assurance qualifications.Ann is the author of the following text books:·       *The Award in Education and Training (2025)*Principles and Practices of Teaching and Training (2021)   *Principles and Practices of Quality Assurance (2016)*Achieving your Assessment and Quality Assurance Units (TAQA) (2014)    *Passing Assessments for the Award in Education and Training (2013)*Preparing to Teach in the Lifelong Learning Sector (2012)    *Passing PTLLS Assessments (2012)*What is Teaching in the Lifelong Learning Sector? (2012)    *Delivering Employability Skills in the Lifelong Learning Sector (2010)   *Delivering Adult Learning (2006)She is co-author of: *Achieving your Diploma in Teaching (FE & Skills) (2024)     *The Best Vocational Trainer’s Guide (2015)*The Certificate in Education and Training (2014)*Passing Assessments for the Certificate in Education and Training (2014)*Equality and Diversity in the Lifelong Learning Sector (2012)*Planning and Enabling Learning in the Lifelong Learning Sector (2010)*Passing CTLLS Assessments (2010)She has edited:·        *50 Quality Improvement and Quality Assurance Approaches (2021)     *50 Assessment Approaches (2020)*50 Teaching and Learning Approaches (2019)*Achieving QTLS Status (2018)*Study Skills for PTLLS (2012)

• 1.Agreeing action plans2.Allocating responsibilities to team members3.Checking for plagiarism, fraud and malpractice4.Coaching and mentoring others5.Communicating with a team6.Completing awarding organisation reports7.Completing continuing professional development activities8.Completing quality assurance records9.Creating a bank of assessment questions and exemplar answers10.Creating and updating policies and procedures11.Creating job descriptions or role/person specifications12.Dealing with appeals, complaints and disputes13.Designing and updating quality documents and templates14.Designing questionnaires and surveys15.Devising a quality assurance rationale16.Devising a quality assurance strategy17.Following regulations and requirements18.Inducting new staff19.Interpreting the content of qualifications, programmes and standards20.Interviewing prospective staff21.Keeping and maintaining records22.Making decisions when sampling evidence23.Managing a team24.Managing risks and contingency planning25.Managing team meetings26.Managing unsatisfactory performance27.Observing staff and using learning walks28.Planning and tracking internal quality assurance activities29.Planning and tracking quality improvement activities30.Planning strategic aims and continuous quality improvement31.Preparing for an external inspection32.Preparing for an external quality assurance remote sample33.Preparing for an external quality assurance visit34.Producing resources35.Providing feedback36.Questioning others37.Reviewing and updating assessment activities38.Reviewing and updating internal quality assurance activities39.Sampling learners’ work40.Shadowing staff41.Standardising practice42.Undertaking evaluation activities43.Undertaking joint work scrutiny44.Undertaking peer observations45.Updating staff46.Using a SWOT analysis47.Using role play48.Using web conferences, online meetings and webinars49.Using work plans50.Writing self-assessment reports