IT Essentials Course Booklet, Version 6

Cisco Networking Academy teaches hundreds of thousands of students annually the skills needed to build, design, and maintain networks, improving their career prospects while filling the global demand for networking professionals. With 10,000 academies in 165 countries, it helps individuals prepare for industry-recognized certifications and entry-level information and communication technology careers in virtually every industry–developing foundational technical skills while acquiring vital 21st-century career skills in problem solving, collaboration, and critical thinking. Cisco Networking Academy uses a public-private partnership model to create the "world's largest classroom."

• Chapter 0 Course Introduction 10.0 Welcome to IT Essentials 10.0.1 Message to the Student 10.0.2 The IT Industry 2Chapter 1 Introduction to the Personal Computer System 71.0 Introduction 71.1 Personal Computer Systems 71.1.1 Cases and Power Supplies 71.1.2 Internal PC Components 101.1.3 External Ports and Cables 171.1.4 Input and Output Devices 201.2 Select Computer Components 231.2.1 Select PC Components 231.3 Configurations for Specialized Computer Systems 291.3.1 Specialized Computer Systems 291.4 Chapter Summary 34Chapter 2 Introduction to Lab Procedures and Tool Use 372.0 Introduction 372.1 Safe Lab Procedures 372.1.1 Procedures to Protect People 372.1.2 Procedures to Protect Equipment and Data 392.1.3 Procedures to Protect the Environment 412.2 Proper Use of Tools 432.2.1 Hardware Tools 432.2.2 Software Tools 442.2.3 Organizational Tools 452.2.4 Demonstrate Proper Tool Use 462.3 Summary 50Chapter 3 Computer Assembly 533.0 Introduction 533.1 Assemble the Computer 533.1.1 Open the Case and Connect the Power Supply 533.1.2 Install the Motherboard 543.1.3 Install Drives 573.1.4 Install the Adapter Cards 583.1.5 Install Cables 593.2 Boot the Computer 643.2.1 POST, BIOS, UEFI 643.2.2 BIOS and UEFI Configuration 663.3 Upgrade and Configure a Computer 703.3.1 Motherboard and Related Components 703.3.2 Storage Devices 733.3.3 Peripheral Devices 743.4 Chapter Summary 75Chapter 4 Overview of Preventive Maintenance 774.0 Introduction 774.1 Preventive Maintenance 774.1.1 PC Preventive Maintenance Overview 774.2 Troubleshooting Process 814.2.1 Troubleshooting Process Steps 814.2.2 Common Problems and Solutions 854.3 Chapter Summary 85Chapter 5 Windows Installation 895.0 Introduction 895.1 Modern Operating Systems 895.1.1 Operating System Terms and Characteristics 895.1.2 Types of Operating Systems 915.1.3 Customer Requirements for an Operating System 925.1.4 Operating Systems Upgrade 945.2 Operating System Installation 965.2.1 Storage Device Setup Procedures 965.2.2 Custom Installation Options 1045.2.3 Boot Sequence and Registry Files 1085.2.4 Mulitiboot 1105.2.5 Disk Directories 1145.3 Summary 117Chapter 6 Windows Configuration and Management 1196.0 Introduction 1196.1 The Windows GUI and Control Panel 1196.1.1 Windows Desktop, Tools and Applications 1196.1.2 Control Panel Utilities 1256.1.3 Administrative Tools 1356.1.4 Disk Defragmenter and Disk Error-Checking Tool 1386.1.5 Command Line Tools 1406.2 Client-Side Virtualization 1426.2.1 Purpose and Requirements of Virtualization 1426.3 Common Preventive Maintenance Techniques for Operating Systems 1446.3.1 OS Preventive Maintenance Plan 1446.4 Basic Troubleshooting Process for Operating Systems 1486.4.1 Applying the Troubleshooting Process for Operating Systems 1486.4.2 Common Problems and Solutions for Operating Systems 1496.5 Chapter Summary 149Chapter 7 Networking Concepts 1517.0 Introduction 1517.1 Principles of Networking 1517.1.1 Computer Networks 1517.1.2 Types of Networks 1547.2 Networking Standards 1567.2.1 Reference Models 1567.2.2 Wired and Wireless Ethernet Standards 1587.3 Physical Components of a Network 1607.3.1 Network Devices 1607.3.2 Cables and Connectors 1637.4 Basic Networking Concepts and Technologies 1667.4.1 Networked Equipment Addressing 1667.4.2 Transport Layer Protocols 1717.5 Chapter Summary 173Chapter 8 Applied Networking 1758.0 Introduction 1758.1 Computer to Network Connection 1758.1.1 Networking Cards 1758.1.2 Wireless and Wired Router Configurations 1788.1.3 Network Sharing 1848.1.4 Remote Connections 1888.2 ISP Connection Technologies 1908.2.1 Broadband Technologies 1908.3 Internet Technologies 1948.3.1 Data Centers and Cloud Computing 1948.3.2 Networked Host Services 1968.4 Common Preventive Maintenance Techniques Used for Networks 1998.4.1 Network Maintenance 1998.5 Basic Troubleshooting Process for Networks 2008.5.1 Applying the Troubleshooting Process to Networks 2008.5.2 Common Problems and Solutions for Networks 2018.6 Chapter Summary 201Chapter 9 Laptops and Mobile Devices 2039.0 Introduction 2039.1 Laptop Components 2039.1.1 Features of Laptop Components 2039.1.2 Laptop Displays 2079.2 Laptop Configuration 2089.2.1 Power Settings Configuration 2089.2.2 Wireless Configuration 2109.3 Laptop Hardware and Component Installation and Configuration 2129.3.1 Expansion Slots 2129.3.2 Replacing Hardware Devices 2159.4 Mobile Device Hardware Overview 2239.4.1 Mobile Device Hardware 2239.4.2 Other Mobile Devices 2279.5 Common Preventive Maintenance Techniques for Laptops and Mobile Devices 2299.5.1 Scheduled Maintenance for Laptops and Mobile Devices 2299.6 Basic Troubleshooting Process for Laptops and Mobile Devices 2319.6.1 Applying 2319.6.2 Common Problems and Solutions for Laptops and Mobile Devices 2329.7 Chapter Summary 232Chapter 10 Mobile, Linux, and OS X Operating Systems 23510.0 Introduction 23510.1 Mobile Operating Systems 23510.1.1 Android vs. iOS 23510.1.2 Android Touch Interface 23810.1.3 iOS Touch Interface 24110.1.4 Windows Phone Touch Interface 24410.1.5 Common Mobile Device Features 24510.2 Methods for Securing Mobile Devices 25010.2.1 Passcode Locks 25010.2.2 Cloud-Enabled Services for Mobile Devices 25310.2.3 Software Security 25510.3 Network Connectivity and Email 25710.3.1 Wireless and Cellular Data Network 25710.3.2 Bluetooth 26010.3.3 Configuring Email 26210.3.4 Mobile Device Synchronization 26510.4 Linux and OS X Operating Systems 26810.4.1 Linux and OS X Tools and Features 26810.4.2 Linux and OS X Best Practices 27210.4.3 Basic CLI 27410.5 Basic Troubleshooting Process for Mobile, Linux, and OS X Operating Systems 27610.5.1 Applying the Troubleshooting Process to Mobile, Linux, and OS X Operating Systems 27610.5.2 Common Problems and Solutions for Mobile, Linux, and OS X Operating Systems 27710.6 Chapter Summary 278Chapter 11 Printers 28111.0 Introduction 28111.1 Common Printer Features 28111.1.1 Characteristics and Capabilities 28111.1.2 Printer Types 28311.2 Installing and Configuring Printers 28711.2.1 Installing and Updating a Printer 28711.2.2 Configuring Options and Default Settings 29011.2.3 Optimizing Printer Performance 29211.3 Sharing Printers 29311.3.1 Operating System Settings for Sharing Printers 29311.3.2 Print Servers 29511.4 Maintaining and Troubleshooting Printers 29711.4.1 Printer Preventive Maintenance 29711.4.2 Troubleshooting Printer Issues 29911.4.3 Common Problems and Solutions for Printers 30011.5 Chapter Summary 300Chapter 12 Security 30312.0 Introduction 30312.1 Security Threats 30312.1.1 Types of Security Threats 30312.2 Security Procedures 30712.2.1 Windows Local Security Policy 30712.2.2 Securing Web Access 30912.2.3 Protecting Data 31212.2.4 Protection Against Malicious Software 31712.2.5 Security Techniques 31912.2.6 Protecting Physical Equipment 32312.3 Common Preventive Maintenance Techniques for Security 32612.3.1 Security Maintenance 32612.4 Basic Troubleshooting Process for Security 33112.4.1 Applying the Troubleshooting Process to Security 33112.4.2 Common Problems and Solutions for Security 33212.5 Summary 333Chapter 13 The IT Professional 33513.0 Introduction 33513.1 Communication Skills and the IT Professional 33513.1.1 Communication Skills, Troubleshooting and the IT Professional 33513.1.2 Working with a Customer 33613.1.3 Employee Best Practices 33913.2 Ethical and Legal Issues in the IT Industry 34113.2.1 Ethical and Legal Considerations 34113.2.2 Legal Procedures Overview 34413.3 Call Center Technicians 34713.3.1 Call Centers, Level One Technicians, and Level Two Technicians 34713.4 Chapter Summary 348Chapter 14 Advanced Troubleshooting 35114.0 Introduction 35114.1 Computer Components and Peripherals 35114.1.1 Apply Troubleshooting Process to Computer Components and Peripherals 35114.2 Operating Systems 35214.2.1 Apply Troubleshooting Process to Operating Systems 35214.3 Networks 35214.3.1 Apply Troubleshooting Process to Networks 35214.4 Security 35314.4.1 Apply Troubleshooting Process to Security 35314.5 Chapter Summary 354    9781587133565    TOC    4/22/2016