IT Essentials Labs and Study Guide Version 8

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

• Introduction xxxivChapter 1 Introduction to Personal Computer Hardware 1Study Guide 2Personal Computers 2PC Components 3Computer Disassembly 21Labs and Activities 221.3.2.1 Lab – Safety 23Objectives 23Background / Scenarios 23Suggested Resources 23Instructions 23Reflection Questions 261.3.2.3 Lab – Disassemble a Computer 27Introduction 27Recommended Tools 27Instructions 27Chapter 2 PC Assembly 33Study Guide 34Assemble the Computer 34Labs and Activities 44Command Reference 442.1.2.5 Lab–Install the Power Supply 45Introduction 452.1.3.10 Lab–Install the Motherboard in a Computer 46Introduction 462.1.4.7 Lab–Install the Drives 48Introduction 482.1.5.6 Lab–Install Adapter Cards 49Introduction 492.1.7.4 Lab–Install Internal Cables 51Introduction 512.1.7.8 Lab–Install Front Panel Cables 53Introduction 532.1.7.11 Lab–Complete the Computer Assembly 54Introduction 54Chapter 3 Advanced Computer Hardware 55Study Guide 56Boot the Computer 56Electrical Power 58Advanced Computer Functionality 59Computer Configuration 71Protecting the Environment 72Labs and Activities 74Command Reference 743.1.1.6 Lab–Investigate BIOS or UEFI Settings 75Introduction 753.1.2.5 Lab–Search for BIOS or UEFI Firmware Updates 78Introduction 783.1.2.6 Lab–Install Windows 803.1.2.7 Lab–Install Third-Party Software in Windows 83Introduction 833.2.1.3 Lab–Ohm's Law 853.4.1.7 Lab–Research a Hardware Upgrade 86Introduction 86Chapter 4 Preventive Maintenance and Troubleshooting 89Study Guide 90Preventive Maintenance 90Troubleshooting Process 91Labs and Activities 96Command Reference 964.2.3.5 Lab–Use a Multimeter and a Power Supply Tester 974.2.3.6 Lab–Troubleshoot Hardware Problems 101Chapter 5 Networking Concepts 105Study Guide 106Network Components and Types 106Networking Protocols, Standards, and Services 109Network Devices 114Network Cables 116Labs and Activities 122Command Reference 1225.4.2.8 Lab–Build and Test a Network Cable 123Chapter 6 Applied Networking 129Study Guide 130Device-to-Network Connections 130Network Troubleshooting 134Labs and Activities 138Command Reference 1386.1.2.1 Packet Tracer–Add Computers to an Existing Network 1396.1.2.7 Lab–Configure a NIC to Use DHCP in Windows 1416.1.3.9 Packet Tracer–Connect to a Wireless Network 1466.1.3.10 Lab–Configure a Wireless Network 1516.1.4.7 Packet Tracer–Configure Firewall Settings 1566.1.4.8 Lab–Configure Firewall Settings 1596.1.5.3 Packet Tracer–Configure IoT Devices 1636.2.2.5 Lab–Troubleshoot Network Problems 165Chapter 7 Laptops and Other Mobile Devices 167Study Guide 168Characteristics of Laptops and Other Mobile Devices 168Laptop Configuration 170Laptop Hardware and Component Installation and Configuration 171Other Mobile Device Hardware Overview 172Network Connectivity and Email 174Preventive Maintenance and Troubleshooting Laptops andOther Mobile Devices 176Basic Troubleshooting Process for Laptops and Other Mobile Devices 177Labs and Activities 180Command Reference 1807.1.1.10 Lab–Mobile Device Information 1817.1.2.7 Lab–Research Docking Stations and Port Replicators 1827.3.1.6 Lab–Research Laptop RAM 1857.3.2.4 Lab–Research Laptop Screens 1867.3.2.7 Lab–Research Laptop Batteries 1877.3.2.10 Lab–Research Laptop Drives 1897.5.1.2 Lab–Mobile Wi-Fi 1907.7.2.4 Lab–Research Laptop Problems 1927.7.2.5 Lab–Gather Information from the Customer 1937.7.2.6 Investigate Support Websites and Repair Companies 194Chapter 8 Printers 197Study Guide 198Common Printer Features 198Printer Type Comparison 199Installing and Configuring Printers 205Sharing Printers 207Maintaining and Troubleshooting Printers 208Labs and Activities 211Command Reference 2118.3.1.2 Lab–Install a Printer in Windows 2128.4.1.3 Lab–Share a Printer in Windows 2148.5.2.3 Lab–Perform Preventive Maintenance on an Inkjet Printer 2168.5.3.2 Lab–Perform Preventive Maintenance on a Laser Printer 218Chapter 9 Virtualization and Cloud Computing 221Study Guide 222Virtualization 222Cloud Computing 224Labs and Activities 228Command Reference 2289.1.2.5 Lab–Install Linux in a Virtual Machine and Explore the GUI 229Chapter 10 Windows Installation 233Study Guide 234Modern Operating Systems 234Disk Management 238Install Windows 240Labs and Activities 243Command Reference 24310.1.3.4 Lab–Operating System Upgrades 244Introduction 244Recommended Equipment 244Instructions 24410.2.1.8 Lab–Create a Partition in Windows 254Introduction 254Recommended Equipment 254Instructions 254Reflection Question 25710.3.1.1 Lab–Windows Installation 25810.3.1.4 Lab–Finalize Windows Installation 261Objectives 261Background / Scenario 261Required Resources 261Instructions 261Reflection Question 26210.3.3.4 Lab–Boot Methods 263Objectives 263Background / Scenario 263Required Resources 263Instructions 263Chapter 11 Windows Configuration 269Study Guide 270Windows Desktop and File Explorer 270Configure Windows with Control Panels 274System Administration 286Command-Line Tools 293Windows Networking 296Common Preventive Maintenance Techniques for Operating Systems 302Basic Troubleshooting Process for Windows Operating Systems 303Labs and Activities 307Command Reference 30711.1.2.5 Lab–Configure the Windows Desktop 30911.1.3.4 Lab–Work with Task Manager 31111.1.4.11 Lab–Working with File Explorer 31511.2.1.5 Lab–Explore Control Panel Categories 31911.2.2.3 Lab–User Accounts 32211.2.2.4 Lab–Permissions 324Objectives 324Recommended Equipment 324Instructions 32411.2.3.5 Lab–Configure Browser Settings 328Introduction 328Recommended Equipment 328Instructions 328Reflection Question 33011.2.5.8 Lab–Manage Virtual Memory 331Introduction 331Recommended Equipment 331Instructions 331Reflection Question 33311.2.6.2 Lab–Use Device Manager 33411.2.7.4 Lab–Region and Language Options 33611.2.9.4 Lab–Privacy and Gaming 339Objectives 339Background / Scenario 339Required Resources 339Instructions 33911.3.1.11 Lab–Monitor and Manage System Resources 34311.3.2.7 Lab–System Utilities 34811.3.2.8 Lab–Manage System Files 35211.3.3.8 Lab–Hard Drive Maintenance 35511.3.4.9 Lab–Install Third-Party Software 35711.4.1.5 Lab–Work in the Windows Command Shell 35911.4.2.7 Lab–File System Commands 36211.4.3.2 Lab–Disk CLI Commands 36911.4.4.2 Lab–Task and System CLI Commands 37611.4.5.3 Lab–Other Useful Commands 38011.5.1.6 Lab–Network Drive Mapping 38411.5.2.4 Lab–Share Resources 38611.5.4.2 Lab–Connect and Test the Wireless Connection 38911.5.5.3 Packet Tracer–Using Telnet and SSH 39311.5.6.2 Lab–Windows Remote Desktop and Assistance 39511.6.1.2 Lab–Manage the Startup Folder 39911.6.1.5 Lab–Schedule a Task Using the GUI and the Command Line 40211.6.2.4 Lab–System Restore and Hard Drive Backup 40511.7.3.2 Lab–Troubleshoot Operating System Problems 410Chapter 12 Mobile, Linux, and macOS Operating Systems 413Study Guide 414Mobile Operating Systems 414Methods for Securing Mobile Devices 416Linux and macOS Operating Systems 417Labs and Activities 423Command Reference 42312.1.2.2 Lab–Working with Android 42412.1.3.2 Lab–Working with iOS 436Introduction 43612.1.4.4 Lab–Mobile Device Features 44312.2.1.2 Lab–Passcode Locks 44712.4.2.4 Lab–Troubleshoot Mobile Devices 456Chapter 13 Security 459Study Guide 460Security Threats 460Security Procedures 466Securing Windows Workstations 468Wireless Security 472Basic Troubleshooting Process for Security 474Labs and Activities 476Command Reference 47613.1.2.6 Lab–Operating System Security 477Objectives 477Recommended Equipment 477Instructions 47713.2.3.7 Lab–BitLocker and BitLocker To Go 48013.3.1.6 Lab–Operating System Login 483Objectives 483Recommended Equipment 483Instructions 48313.3.2.5 Lab–Configure Windows Local Security Policy 48613.3.3.6 Lab–Configure Users and Groups in Windows 49013.3.4.6 Lab–Configure Windows Firewall 49713.4.1.10 Packet Tracer–Configure Wireless Security 50013.5.2.2 Lab–Document Customer Information in a Work Order 502Chapter 14 The IT Professional 505Study Guide 506Communication Skills and the IT Professional 506Operational Procedures 510Ethical and Legal Considerations 511Call Center Technicians 514Labs and Activities 518Command Reference 51814.3.1.5 Lab–Investigate Breaches of PII, PHI, PCI 51914.4.1.4 Lab–Remote Technician–Repair Boot Problem 521Student Technician Sheet 521Work Order 52114.4.1.5 Lab–Remote Technician–Fix an Operating System Problem 524Student Technician Sheet 52414.4.1.6 Lab–Remote Technician–Fix a Network Problem 527Student Technician Sheet 52714.4.1.7 Lab–Remote Technician–Fix a Security Problem 530Student Technician Sheet 53014.4.2.7 Lab–Write Basic Scripts in Windows and Linux 533  TOC, 9780138166304, 5/4/2023