Emotional Labor (häftad)
Fler böcker inom
Format
Häftad (Paperback / softback)
Språk
Engelska
Antal sidor
256
Utgivningsdatum
2014-11-14
Förlag
Taylor & Francis Ltd
Dimensioner
228 x 154 x 14 mm
Vikt
350 g
ISBN
9780765621177

Emotional Labor

Putting the Service in Public Service

av Mary E Guy, Meredith A Newman, Sharon H Mastracci
Häftad,  Engelska, 2014-11-14
908
Köp
Spara som favorit
  • Skickas från oss inom 10-15 vardagar.
  • Fri frakt över 249 kr för privatkunder i Sverige.
Finns även som
Visa alla 3 format & utgåvor
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Visa hela texten

Passar bra ihop

  1. Emotional Labor
  2. +
  3. Managerial, Occupational and Organizational Stress Research

De som köpt den här boken har ofta också köpt Managerial, Occupational and Organizational Str... av 0 Manchester School Of Managements, Manchester School Of Managements, Cary L Cooper (häftad).

Köp båda 2 för 1598 kr

Kundrecensioner

Har du läst boken? Sätt ditt betyg »

Fler böcker av författarna

Mary E Guy, Meredith A Newman, Sharon H Mastracci

Övrig information

Authored by Guy, Mary E.; Newman, Meredith A.; Mastracci, Sharon H.

Du kanske gillar