Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Häftad, Engelska, 2020

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Beskrivning

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery.

Produktinformation

Utgivningsdatum:2020-09-19
Mått:155 x 235 x undefined mm
Format:Häftad
Språk:Engelska
Antal sidor:639
Förlag:Springer Nature Switzerland AG
ISBN:9783030248253

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Mer om författaren

Mary E. Guy is Professor in the School of Public Affairs at the University of Colorado Denver, USA.Sharon Mastracci is Professor in the Political Science Department at the University of Utah, USA.Seung-Bum Yang is Professor in the Department of Public Administration at Konkuk University, South Korea.

Innehållsförteckning

1. Introduction: Why Emotional Labor Matters in Public Service.- 2. Thinking Globally About the Public Service Work Experience.- 3: Trending Interconnectedness: The Value of Comparative Analysis.- 4. Understanding Emotional Labor at the Individual Level.- 5. Understanding Emotional Labor at the Organizational Level.- 6. Understanding Emotional Labor at the Cultural Level.- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters.- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance.- 9. Australia.- 10. Bolivia.- 11. China.- 12. India.- 13. South Korea.- 14. Pakistan.- 15. Philippines.- 16. Rwanda.- 17. Taiwan.- 18. Thailand.- 19. United Kingdom.- 20. United States.- 21. Looking for Patterns Across Nations.- 22. From Data Dashboards to Human Hearts.- 23. Looking Forward: Adjusting to the New Paradigm.- 24. From Measuring Results to Managing Relationships.