25 Need-To-Know Key Performance Indicators

AvBernard Marr

Häftad, Engelska, 2014

140 kr

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Beskrivning

Includes 10 handy do's and don'ts of using KPIs

Want to measure the performance of your people and your business?
Need a quick overview of the most useful KPIs and how to use them?
Only want what you need to know, rather than reams of theory?

With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.

‘This book does a fantastic job of narrowing down the best KPIs for you and your team. It’s short, sharp and incredibly useful.’
--Thomas H. Davenport, Distinguished Professor at Babson College and author of BigData@Work

Produktinformation

Utgivningsdatum:2014-08-28
Mått:138 x 212 x 14 mm
Vikt:280 g
Format:Häftad
Språk:Engelska
Antal sidor:224
Upplaga:1
Förlag:Pearson Education
ISBN:9781292016474

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Mer om författaren

Bernard Marr is a leading global authority and best-selling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, making him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. He is acknowledged by the CEO Journal as one of today’s leading business brains.

Innehållsförteckning

About the authorPublisher’s acknowledgementsIntroductionThe top 10 do's and dont's of using Key Performance Indicators part 1 Measuring and understanding your customers1 Net promoter score (NPS)2 Customer profitability score3 Customer retention rate4 Conversion rate5 Relative market sharepart 2 Measuring and understanding your financial performance6 Revenue growth rate7 Net profit8 Net profit margin9 Gross profit margin10 Operating profit margin11 Return on investment (ROI)12 Cash conversion cycle (CCC)part 3 Measuring and understanding your internal processes13 Capacity utilisation rate (CUR)14 Project schedule variance (PSV)15 Project cost variance (PCV)16 Earned value (EV) metric17 Order fulfilment cycle time (OFCT)18 Delivery in full, on time (DIFOT) rate19 Quality index20 Process downtime levelpart 4 Measuring and understanding your employees21 Staff advocacy score22 Employee engagement level23 Absenteeism Bradford factor24 Human capital value added (HCVA)25 360-degree feedback score10 useful books to read nextGlossary of termsIndex