CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide

Raymond Lacoste is a Cisco Certified Systems Instructor (CCSI) who has dedicated his career to teaching others. In his early years he spent his days on the golf course improving his game; however, true satisfaction came from assisting others improve their own game and achieving goals that they felt were unattainable. Fifteen years ago he took that love of teaching and guiding others to the world of IT. Starting out as a Mentor at Skillsoft, he helped students with their studies, explaining various Cisco, Microsoft and industry related concepts in ways that improved the students understanding. Now he spends his days at Skillsoft teaching the CCNA and CCNP Routing and Switching certification track. He has taught over 100 Cisco classes in addition to the countless practice labs, demonstrations, hands-on labs and Student Guides he has developed. He is also the author of the CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide. However, it's not just about teaching, it's also about learning. To date Raymond has passed over 100 IT certification exams as he continues to keep his learning and knowledge up to date. His certification wall includes various Cisco certifications, Microsoft certifications, CompTIA certifications, and the ISC2 CISSP (Certified Information Systems Security Professional) designation. He was also awarded the Cisco Sirius Top Quality Instructor award in 2013 and 2014. His next goal is to achieve the CCIE designation in Routing and Switching. Raymond lives in Atlantic Canada with his wife (Melanie), and two children. Kevin Wallace, CCIEx2 (Collaboration and R/S) #7945, CCSI #20061 With Cisco experience dating back to 1989, Kevin has been a network design specialist for the Walt Disney World Resort, an instructor of Cisco courses for Skillsoft, and a network manager for Eastern Kentucky University. Kevin currently produces video courses and writes books for Cisco Press/Pearson IT Certification (http://kwtrain.com/books), and he lives in central Kentucky with his wife (Vivian) and two daughters (Stacie and Sabrina). Kevin can be followed on these social media platforms: Blog: http://kwtrain.com Twitter: http://twitter.com/kwallaceccie Facebook: http://facebook.com/kwallaceccie YouTube: http://youtube.com/kwallaceccie LinkedIn: http://linkedin.com/in/kwallaceccie Google+: http://google.com/+KevinWallace

Introduction xxx

Part I Fundamental Troubleshooting and Maintenance Concepts

Chapter 1 Introduction to Troubleshooting and Network Maintenance 3

Do I Know This Already? Quiz 3

Foundation Topics 9

Introduction to Troubleshooting 9

  Defining Troubleshooting 9

  The Value of Structured Troubleshooting 11

  A Structured Approach 13

  1. Problem Report 13

  2. Collect Information 14

  3. Examine Collected Information 15

  4. Eliminate Potential Causes 16

  5. Propose an Hypothesis 17

  6. Verify Hypothesis 18

  7. Problem Resolution 19

Popular Troubleshooting Methods 20

  The Top-Down Method 21

  The Bottom-Up Method 21

  The Divide-and-Conquer Method 22

  The Following the Traffic Path Method 23

  The Comparing Configurations Method 23

  The Component Swapping Method 24

  Practice Exercise: Selecting a Troubleshooting Approach 25

Introduction to Network Maintenance 26

  Defining Network Maintenance 26

  Proactive Versus Reactive Network Maintenance 27

  Well-Known Network Maintenance Models 28

  Example of Adapting a Network Maintenance Model 28

Common Maintenance Procedures 29

  Routine Maintenance Tasks 29

  Scheduled Maintenance 30

  Managing Network Changes 30

  Maintaining Network Documentation 32

  Restoring Operations After a Failure 33

  Measuring Network Performance 34

The Troubleshooting and Network Maintenance Relationship 34

  Maintaining Current Network Documentation 35

  Establishing a Baseline 36

  Communication 36

  Change Management 37

Exam Preparation Tasks 39

Review All Key Topics 39

Define Key Terms 39

Chapter 2 Troubleshooting and Maintenance Tools 41

Do I Know This Already? Quiz 41

Foundation Topics 45

The Troubleshooting and Network Maintenance Toolkit 45

  Network Documentation Tools 46

  Basic Tools 47

  CLI Tools 47

  GUI Tools 48

  Recovery Tools 48

  Logging Tools 53

  Network Time Protocol as a Tool 56

  Advanced Tools 57

  Overview of SNMP and NetFlow 57

  Creating a Baseline with SNMP and NetFlow 58

  SNMP 58

  NetFlow 59

  Cisco Support Tools 64

Using Cisco IOS to Verify and Define the Problem 64

  Ping 64

  Telnet 67

  Traceroute 67

Using Cisco IOS to Collect Information 68

  Filtering the Output of show Commands 69

  Redirecting show Command Output to a File 73

  Troubleshooting Hardware 74