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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the ...

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Cyber Resilience Best Practices provides organizations with a methodology for implementing cyber resilience. It offers a practical approach to cyber resilience, reflecting the need to detect and recover from incidents, and not rely on prevention a...

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Aligned to the 2011 editions. Supersedes previous edition (ISBN 9780113310968). Also available as a PDF (ISBN 9780113314591)

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ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (IT...

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Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification. Designed to support a...

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Projects are the means by which change is introduced. PRINCE2¿ is increasingly recognized as the most widely used project management method worldwide. The PRINCE2 framework of processes and guidance has been proven over many years to be an effecti...

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Key featuresThe guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.ITIL Foundation, ITIL 4 Edition will:Provide readers with an understanding of the ...

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Provides information on all of the ITIL processes and functions. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can als...

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Updated in line with the 2011 Edition, 'An Executive Guide to Portfolio Management' is about Portfolio Management and is specifically aimed at senior executives - the subject is discussed from a strategic perspective. This guide will help you unde...

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PRINCE2(R) (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured ...

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This guide provides a high level introduction to the updated PRINCE2 method covering both the "e;Managing"e; and "e;Directing"e; publications. It introduces the principles, processes and key themes, and gives practical examples of ...

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This guide provides a high level introduction to the PRINCE2(R) 2009 method covering both the "e;Managing"e; and "e;Directing"e; publications. It introduces the principles, processes and key themes, and gives practical examples of ...

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PRINCE2(R) (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured ...

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PRINCE2(R) (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured ...

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PRINCE2(R) (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured ...

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This publication contains sample papers which feature actual exam questions taken from a bank of questions provided by the Official Accreditor, APMG, so the exam questions in the book may appear on the day of your exam. The sample papers are also ...

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The Executive Guide to Directing Projects: within a PRINCE2 and MSP(R) Environment' is an accessible summary of the full guidance in a portable format suitable for quick reference or a quick read - a "e;ten minute guide"e; for the busy pro...

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The Executive Guide to Directing Projects: within a PRINCE2 and MSP(R) Environment' is an accessible summary of the full guidance in a portable format suitable for quick reference or a quick read - a "e;ten minute guide"e; for the busy pro...

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Management of Value Management (MoV(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is important to note that ...

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Management of Portfolios (MoP(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively.At the heart of any portfolio manage...

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Management of Risk (M_o_R(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively.Taking and managing risk is essential fo...

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ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practi...

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The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quali...

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The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maint...

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The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology nee...

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