Managing The Professional Service Firm (inbunden)
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Format
Paperback - Trade paperback (UK)
Språk
Engelska
Antal sidor
400
Utgivningsdatum
2003-01-06
Förlag
Simon & Schuster
Dimensioner
235 x 150 x 25 mm
Vikt
525 g
ISBN
9780743231565

Managing The Professional Service Firm

av David H Maister
Paperback - Trade paperback (UK),  Engelska, 2003-01-06
226
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Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

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David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.

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