Serviceindustri

* AS HEARD ON STEPHEN BARTLETT'S DIARY OF A CEO * * THE SUNDAY TIMES BESTSELLER * A BBC RADIO 4 BOOK OF THE WEEK * 'I wish he could be editor of the world!' GRAHAM NORTON 'Courageously truthful' SALMAN RUSHDIE 'Inspiring and fascinating' BERNARDIN...

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Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has se...

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This cutting edge and comprehensive book¿with contributions from the star faculty of Cornell University's School of Hotel Administration¿offers the latest thinking on the best practices and strategies for hospitality management. A must for student...

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The term 'tailored' has changed as methods of manufacture and the retailing of clothes have evolved. This book demonstrates the wide range of cutting methods used to produce garments which are described as 'tailored' jackets. Although the main foc...

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Illuminating the conditions for global governance to have precipitated the devastating decline of one of the ocean's most majestic creatures The International Commission for the Conservation of Atlantic Tunas (ICCAT) is the world's foremost organi...

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The official, no-holds-barred inside story of the Mercedes-AMG PETRONAS Formula 1 Team This book lifts the lid on what life is really like inside our team and it has been based on unprecedented accessnobody has ever been this close to what happens...

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'A visionary look at how quality food should replace money as the new world currency' Tim Spector 'Hugely ambitious and beautifully written...destined to become a modern classic' Bee Wilson How we search for, make and consume food has defined huma...

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This book examines the connections between natural resources, tourism and community livelihood practices in Southern Africa, highlighting the successes and constraints experienced over the last 50 years. Questioning how natural resources, tourism ...

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Will robots take over as hotel staff? How has the rise of social media impacted upon tourism marketing? Will trust in travel be regained following the pandemic? For answers to these and many other contemporary tourism questions, look no further th...

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How can managers design and implement effective high performance programmes in sport? What are the key challenges in managing elite athletes, sports people and teams? This is the first book to provide a comprehensive introduction to management pra...

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An excellent recap, with wonderful access and forensic detail on the Premier League's rise to global alpha status... All told with an arch sense of humour The Guardian How did English football - once known for its stale pies, bad book-keeping and ...

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Café 6:an, en liten och omodern men mycket populär kaffeservering, låg mellan åren 1965 och 1983 på Skeppsbron 6 i Stockholm. Där kunde såväl byggarbetare som ambassadpersonal och konstnärer inta grötfrukostar, matiga lunchmackor med pannbiffar el...

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Why do some luxury companies remain resilient through times of change, while others do not? The reason is that these companies have unique skills to diversify their revenue generation by being ambidextrous. Luxury companies today cannot depend on ...

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'Fascinating' Sunday Times 'Deeply sourced and rich with anecdotes' The Times 'Like a nonfiction version of The Devil Wears Prada' Elizabeth Day 'Odell's extensive reporting dredges up a wealth of delightful details' New York Times This definitive...

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NEW YORK TIMES AND SUNDAY TIMES BUSINESS BESTSELLER SHORTLISTED FOR THE FT AND MCKINSEY BUSINESS BOOK OF THE YEAR AWARD 2019'Reads more like a delicious page-turning novel...Put it on your holiday gift list for your favourite hedge-fund honcho' Bl...

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'A brilliantly readable account, based on exceptional access, of the transformation of the old Quaker bank into a hard-charging capitalist adventurer ... both a thriller and a reminder that business is fascinating because all human life is there' ...

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The most popular 1940s styles, from couture to everyday workclothes, ensembles, sportswear, lingerie, and evening dresses, plus toys, needlework, and gifts, are presented here in 550 color photographs of pattern envelopes from companies like Advan...

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Two women, virtual strangers, sit hand-in-hand across a narrow table, both intent on the same thing - achieving the perfect manicure. Encounters like this occur thousands of times across the United States in nail salons increasingly owned and oper...

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Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You watch industry trends. But, do you know how to talk to clients so they'll listen? The Art of Selling Financia...

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This book is the first authored overview of resilience in tourism and its relationship to the broader resilience literature. The volume takes a multi-scaled approach to examine resilience at the individual, organisation and destination levels, and...

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This exclusive edition includes the following special features: · Brand new cover design illustrated by Emmy Lawless · Gold foil artwork on clothbound hardbacks · Gorgeous, illustrated endpapers by Emmy Lawless · Colour head and tail bands and rib...

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Get the facts about the biggest beauty and skincare trends from Instagram's cosmetic science expert Dr Michelle Wong.Will eating dairy give me acne? Do I need to wear sunscreen every day? How often should I wash my hair? What's the best way to fad...

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In this stunning updated edition of the successful Vogue: The Covers, Vogue continues to pay tribute to its tradition of beauty and excellence with a compilation of even more spectacular cover art. In addition to featuring classic covers from the ...

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The classic groundbreaking text for understanding organizational theory in the sport industry is back in an extensively revised new edition. With an added emphasis on organizational behavior and practical applications of the theory, Understanding ...

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The fifth edition of Strategic Sport Marketing integrates sport marketing frameworks, theory and practical cases to show students and practitioners how to develop and execute successful sport marketing strategies. The book explains contemporary sp...

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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients. If you're searching for ways to ensu...

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