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Format: Häftad (Paperback / softback)
Språk: Engelska
Antal sidor: 176
Utgivningsdatum: 2016-01-25
Förlag: TSO
Medarbetare: The Stationery Office (red.)
Illustratör/Fotograf: tables col figs
Illustrationer: col. figs, tables
Dimensioner: 277 x 213 x 13 mm
Vikt
Antal komponenter: 1
Komponenter: ,
ISBN: 9780113314874

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Meningslös men nödvändig
PW (Göteborg), 21 oktober 2016

Ska du ta certifiering för ITIL Practioner så finns ingen väg runt detta, du måste köpa boken. Men som ett verktyg för att utveckla din organisation eller processer så ger den inte något av det stöd som titeln säger.

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