Enterprises all over the world are experiencing a rapid development of networked computing for applications that are required for the daily survival of an organization. Client-server computing offers great potential for cost-effective networked computing. However, many organizations have now learned that the cost of maintenance and support of these networked distributed systems far exceeds the cost of buying them. Computer supported creative work (CSCW) is the evolving area that promotes the understanding of business processes and relevant communication technologies. This guide uses CSCW as the medium for conveying ideas on the integration of business processes with network and systems management.I t should be useful for systems management professionals wishing to know about business process integration, business managers wishing to integrate their tasks with network/systems management, software system developers wishing to adopt participatory design practices, and students and researchers.
