Heather Prendergast is a veterinary practice management consultant, educator, and industry thought leader with more than two decades of experience advancing leadership, operational performance, and team development in veterinary medicine. She is the author of Practice Management for the Veterinary Team, an Elsevier textbook now entering its fifth edition. Heather has delivered more than 300 hours of continuing education nationally and regularly speaks on leadership, team utilization, and practice sustainability. Through her consulting firm, Synergie, she partners with veterinary hospitals and organizations to strengthen culture, improve operational systems, and support long-term business growth. Her work focuses on building practical leadership frameworks that empower veterinary teams to deliver exceptional patient care while maintaining healthy, high-performing workplaces. Heather remains actively engaged in shaping the profession's future through education, mentorship, and industry collaboration.

• PART ONE: FOUNDATION OF KNOWLEDGE REVIEWSection 1: Anatomy and PhysiologySection 2: Hospital ManagementSection 3: CalculationsSection 4: TerminologyPART TWO: VTNE REVIEWSection 5: PharmacologySection 6: Surgical NursingSection 7: DentistrySection 8: Laboratory ProceduresSection 9: Animal NursingSection 10: Diagnostic ImagingSection 11: AnesthesiaSection 12: Emergency and Critical CareSection 13: Pain Management and AnalgesiaSection 14: Exotic AnimalsAppendix: Answer Key

Heather Prendergast is a veterinary practice management consultant, educator, and industry thought leader with more than two decades of experience advancing leadership, operational performance, and team development in veterinary medicine. She is the author of Practice Management for the Veterinary Team, an Elsevier textbook now entering its fifth edition. Heather has delivered more than 300 hours of continuing education nationally and regularly speaks on leadership, team utilization, and practice sustainability. Through her consulting firm, Synergie, she partners with veterinary hospitals and organizations to strengthen culture, improve operational systems, and support long-term business growth. Her work focuses on building practical leadership frameworks that empower veterinary teams to deliver exceptional patient care while maintaining healthy, high-performing workplaces. Heather remains actively engaged in shaping the profession's future through education, mentorship, and industry collaboration.

• PART ONE: FOUNDATION OF KNOWLEDGE REVIEWSection 1: Anatomy and PhysiologySection 2: Hospital ManagementSection 3: CalculationsSection 4: TerminologyPART TWO: VTNE REVIEWSection 5: PharmacologySection 6: Surgical NursingSection 7: DentistrySection 8: Laboratory ProceduresSection 9: Animal NursingSection 10: Diagnostic ImagingSection 11: AnesthesiaSection 12: Emergency and Critical CareSection 13: Pain Management and AnalgesiaSection 14: Exotic AnimalsAppendix: Answer Key