The Simulated Administrative Medical Office

Julie Pepper has spent her entire career in health care as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record and as an instructor in a medical assistant program. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she taught for 21 years and from where she retired from teaching. Julie was also the program director for the college's Health Navigator program. She has served as a reviewer and contributor to numerous Medical Assisting educational products over the last decade, including Sim Chart for the Medical Office. She currently serves as the sole author of The Electronic Health Record for the Physician's Office and The Simulated Administrative Medical Office. She has been leading author of Beik's Health Insurance Today text and workbook since the 8th edition. She also has been a coauthor for Kinn's Medical Assisting Fundamentals, Kinn's The Medical Assistant, and Today's Medical Assistant. Julie strives to bring the needed information to students in a way to keep them interested in learning all that they need to be wonderful employees working in healthcare.

• IntroductionDay One10 Tasks (covering such topics as risk management, schedule preparation, scheduling appointments and consultations, preparing written communications, and managing records and patient lists)Day Two10 Tasks (covering such topics as patient lists, patient reception, appointment scheduling, medical scribing, emergency appointments)Day Three10 Tasks (covering such topics as patient referral, medical scribing, insurance claims, communications, and superbills)Day Four10 Tasks (covering such topics as appointment requests, correspondence, scheduling, and records management)Day Five10 Tasks (covering such topics as medical scribing, posting charges to a superbill, billing and banking procedures, and financial management)Day Six10 Tasks (covering such topics as research, meetings, telephone and text messaging, and scheduling)Day Seven10 Tasks (covering such topics as insurance claim forms, reception, nursing home services, appointment requests, scheduling surgeries, and medical records management)Day Eight10 Tasks (covering such topics as office management, inventory management, appointment requests, and medical scribing)Day Nine10 Tasks (covering such topics as patient registrations, medical coding, and the health history form)Day Ten10 Tasks (covering such topics as EHR information, dashboards, and features)