Study Guide and Procedure Checklist Manual for Kinn's The Administrative Medical Assistant

Brigitte Niedzwiecki began her healthcare career as a nurse, working in the hospital with surgical and pediatric patients and also in urgent care. After obtaining her master's degree in nursing, Brigitte worked in patient and staff education, as a software trainer, and as a nurse educator before transitioning into education. She has been the Medical Assisting program director at Chippewa Valley Technical College in Wisconsin for nearly 20 years, during which time she has participated in reviewing and writing and has helped develop state and national Medical Assisting curricula. She is also lead author of Kinn's Medical Assisting Fundamentals, a related MA core text designed primarily for programs that do not offer a separate A&P course and are focused on certification. Julie Pepper has spent her entire career in health care as a medical assistant in a variety of offices and clinics, developing expertise in the electronic health record and as an instructor in a medical assistant program. She combines her education in dietetics with her clinical and administrative experience as an instructor in the Medical Assisting program at Chippewa Valley Technical College in Wisconsin, where she taught for 21 years and from where she retired from teaching. Julie was also the program director for the college's Health Navigator program. She has served as a reviewer and contributor to numerous Medical Assisting educational products over the last decade, including Sim Chart for the Medical Office. She currently serves as the sole author of The Electronic Health Record for the Physician's Office and The Simulated Administrative Medical Office. She has been leading author of Beik's Health Insurance Today text and workbook since the 8th edition. She also has been a coauthor for Kinn's Medical Assisting Fundamentals, Kinn's The Medical Assistant, and Today's Medical Assistant. Julie strives to bring the needed information to students in a way to keep them interested in learning all that they need to be wonderful employees working in healthcare.

• 1. The Professional Medical Assistant and the Healthcare Team2. Therapeutic Communication3. Legal Principles4. Healthcare Laws5. Healthcare Ethics6. Introduction to Medical Terminology and Anatomy7. Patient Coaching8. Technology9. Written Communication10. Telephone Techniques11. Scheduling Appointments and Patient Processing12. Health Records13. Daily Operations and Safety14. Principles of Pharmacology15. Health Insurance Essentials16. Diagnostic Coding Essentials17. Procedural Coding Essentials18. Medical Billing and Reimbursement Essentials19. Patient Accounts and Practice Management20. Advanced Roles in Administration21. Medical Emergencies22. Skills and Strategies