Heather Prendergast is a veterinary practice management consultant, educator, and industry thought leader with more than two decades of experience advancing leadership, operational performance, and team development in veterinary medicine. She is the author of Practice Management for the Veterinary Team, an Elsevier textbook now entering its fifth edition. Heather has delivered more than 300 hours of continuing education nationally and regularly speaks on leadership, team utilization, and practice sustainability. Through her consulting firm, Synergie, she partners with veterinary hospitals and organizations to strengthen culture, improve operational systems, and support long-term business growth. Her work focuses on building practical leadership frameworks that empower veterinary teams to deliver exceptional patient care while maintaining healthy, high-performing workplaces. Heather remains actively engaged in shaping the profession's future through education, mentorship, and industry collaboration.

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• PART ONE FOUNDATION OF KNOWLEDGE REVIEWSECTION 1 HOSPITAL MANAGEMENTSECTION 2 CALCULATIONSSECTION 3 TERMINOLOGYSECTION 4 ANATOMY AND PHYSIOLOGYPART TWO VTNE REVIEWSECTION 5 DIAGNOSTIC IMAGINGSECTION 6 ANESTHESIASECTION 7 DENTISTRYSECTION 8 LABORATORY PROCEDURESSECTION 9 EMERGENCY AND CRITICAL CARESECTION 10 PHARMACOLOGYSECTION 11 SURGICAL NURSINGSECTION 12 ANIMAL NURSINGSECTION 13 PAIN MANAGEMENT AND ANALGESIAAnswers