Handbook of Improving Performance in the Workplace, Measurement and Evaluation

THE EDITORS James L. Moseley is an associate professor of Instructional Technology at Wayne State University, College of Education. He teaches program evaluation and human performance technology and directs doctoral dissertations. He is co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. He is a frequent contributor to Pfeiffer/Wiley publications including the Pfeiffer Annuals. He has won numerous awards for teaching and mentoring and frequently consults with business, industry, and health care on program evaluation and human performance. His new area of interest focuses on older worker and older learner issues. Joan Conway Dessinger is a consultant, writer, editor, and an adjunct faculty member in the Wayne State University Instructional Technology program. She founded The Lake Group, a performance improvement consulting firm. She is the co-author of five books, three of which have won ISPI Awards for Excellence in Instructional Communication. She is a contributor to Distance Training and Sustaining Distance Training, both (Jossey-Bass), the Handbook of Human Performance Technology; and the 2007 Pfeiffer Annual (Pfeiffer).

• List of Case Studies, Exhibits, Figures, Performance Support Tools, and Tables xiiiIntroduction to Volume Three xviiAcknowledgements xxvPART ONE: PERSPECTIVES IN MEASUREMENT AND EVALUATION 1 1 Measurement, Evaluation, and Research: Feedback for Decision Making 3Carl Binder2 Measurement and Evaluation in the Workplace 25Lori G. Bosteder, Darlene Russ-Eft3 Unleashing the Positive Power of Measurement in the Workplace 43Dean R. Spitzer4 Relating Training to Business Performance: The Case for a Business Evaluation Strategy 59William J Tarnacki II, Eileen R. Banchoff5 Success Case Methodology in Measurement and Evaluation 76Anne M. Apking, Tim MooneyPART TWO: PILLARS IN MEASUREMENT AND EVALUATION 956 Needs Assessment: A Lighthouse Beacon 97Catherine M. Sleezer, Darlene Russ-Eft7 The Impact Evaluation Process 113Ingrid J. Guerra-López8 Full-Scope Evaluation: Do You “Really Oughta, Wanna”? 128Joan C. Dessinger, James L. Moseley9 How to Use Kirkpatrick's Taxonomy Effectively in the Workplace 142Richard B. Pearlstein10 Ethical Considerations in Performance Measurement 161David L. SolomonPART THREE: MOSAICS IN MEASUREMENT AND EVALUATION 17711 Performance-Based Evaluation: Tools, Techniques, and Tips 179Judith A. Hale12 Testing Strategies: Verifying Capability to Perform 200Peter R. Hybert13 The Business of Program Evaluation: ROI 219Patti P. Phillips, Jack J. Phillips14 Integrated Evaluation: Improving Performance Improvement 240Nancy B. Hastings15 Using Evaluation Results to Improve Human Performance Technology Projects 256Carol K. DiroffPART FOUR: FRONTIERS IN MEASUREMENT AND EVALUATION 27316 Understanding Context: Evaluation and Measurement in Not-for-Profit Sectors 275Dale C. Brandenburg17 Using New Technology to Create a User-Friendly Evaluation Process 296William J. Rothwell, Anita Pane Whiteford18 New Kids on the Block: Evaluation in Practice 314Debra M. Smith19 Expanding Scope of Evaluation in Today's Organizations 339Darlene Russ-Eft20 The Changing Role of Evaluators and Evaluation 354Roger ChevalierAbout the Editors 375About the Contributors 377Name Index 388Subject Index 393