America's Healthcare Transformation

ROBERT A. PHILLIPS, MD, PhD is the Executive Vice President and Chief Medical Officer of Houston Methodist and President and CEO of the Houston Methodist Specialty Physician Group in Houston, Texas. He is also a Hypertension Section Editor of the Journal of the American College of Cardiology, and founding president of American Population Health Society.

"Based on his own experience in leading effective change in one of America's premier academic hospitals, Dr. Phillips has brought together leaders from many disciplines to provide guidance on steering medical institutions through the current turbulent changes in U.S. healthcare. By focusing on the key elements in the evolving transformation of healthcare – safety and quality; the redesign of healthcare delivery; new models of medical practice; methods of reimbursement; and the patient experience – the book provides a comprehensive overview of where we are, how we got here, and where we still need to go to assure that our healthcare system meets the needs of all patients with the highest quality and in the most compassionate, effective, and efficient manner. As such, it has much to offer a wide range of individuals, from the lay public and those interested in healthcare policy, to those charged with leading operational change in their own institutions on a daily basis."— Barry S. Coller, M.D., Physician in Chief and Vice President for Medical Affairs, The Rockefeller University"America's Healthcare Transformation claims that we are in the midst of a fundamental transformation of the practice of medicine and the $3 trillion annual health care industry. Indeed, this claim is persuasively and seamlessly documented by the contents of the book describing 5 domains: patient safety and quality; health care delivery redesign; emerging paradigms in the practice of medicine; health care delivery reform; and the patient experience."— Journal of Public Health Management and Practice

• Part I: Patient Safety and Quality1.Organizing Performance Management to Support High Reliability HealthcareErin S. DuPree, MD, FACOGChief Medical Officer and Vice President; Joint Commission Center for Transforming HealthcareMark R. Chassin, MD, FACP, MPP, MPHPresident and Chief Executive Officer; The Joint Commission2.Elimination of Unintended Variation in Patient CareGary S. Kaplan, MD, FACP, FACMPE, FACPEChairman and CEO; Virginia Mason Health System3.Fundamental Approaches to Measuring and Improving Patient SafetySarah P. Slight, MPharm, PhD, PGDipSchool of Medicine, Pharmacy, and Health; Wolfson Research InstituteDavid W. Bates MD, MScSenior Vice President for Quality and Safety; Chief Quality Officer; Brigham and Women's Hospital; Brigham and Women's Physicians Organization4.The Organizational Culture that Supports Patient SafetyAlberta T. Pedroja, PhD, CPHQ, HACPATP Healthcare Services, LLC5.The Role of Health Information Technology in Patient SafetySarah P. Slight, MPharm, PhD, PGDipSchool of Medicine, Pharmacy, and Health; Wolfson Research InstituteDavid W. Bates MD, MScSenior Vice President for Quality and Safety; Chief Quality Officer; Brigham and Women's Hospital; Brigham and Women's Physicians Organization6.Training Physician Leaders in Patient Safety and Quality - Progress and ChallengeSusan A. Abookire, BSEE, MD, MPH, FACP7.Use of Registries and Public Reporting to Improve HealthcareKasaiah Makam, MDCenter for Heart and Vascular Health; Christiana Care Health SystemSandra Weiss, MDCenter for Heart and Vascular Health; Christiana Care Health SystemWilliam S. Weintraub, MD, MACCJohn H. Ammon Chair of Cardiology; Center for Heart and Vascular Health; Christiana Care Health SystemPart II: Healthcare Delivery Redesign8.Achieving Higher Quality and Lower Costs Via Innovation in Health Care Delivery DesignElizabeth Malcolm,  MD, MSHSDirector of Implementation and Evaluation, Clinical Excellence Research Center; Instructor in Medicine; Stanford University School of MedicineArnold Milstein, MD, MPHProfessor of Medicine; Director of the Clinical Excellence Research Center; Stanford University School of Medicine9.Population Health Management: The Lynchpin of Emerging Healthcare Delivery ModelsJulia D. Andrieni, M.D.Vice President, Population Health and Primary Care, Houston Methodist;President, Houston Methodist Physicians Alliance for Quality10.Healthcare Delivery Redesign:Team-Based CareNana E. Coleman, MD, EdMAssistant Professor of Pediatrics; Baylor College of Medicine; Section of Critical Care Medicine; Texas Children's HospitalAlicia D.H. Monroe, MDProvost and Senior Vice President for Academic and Faculty Affairs; Professor, Family and Community Medicine; Baylor College of Medicine11.Medicine Unplugged: Can mHealth Transform Healthcare?Ju Young Kim MD, PhDScripps Translational Science Institute; Clinical Associate Professor, Seoul National University Bundang HospitalSteven Steinhubl, MDDirector of Digital Medicine; Scripps Translational Science Institute12.Telemedicine:  Virtually Redefining the Delivery of CareJason Gorevic, Chief Executive Officer, Teladoc13.Grand-Aides: Leveraging the Workforce for More Effective and Less Expensive CareArthur Garson, Jr., MD, MPHChairman, Grand-Aides USA and International; Director, Health Policy Institute; Texas Medical Center14.Convenience Care and the Rise of Retail ClinicsTine Hansen-Turton, MGA, JD, FCPP, FAANChief Executive Officer, National Nursing Centers Consortium; Executive Director, Convenient Care AssociationKenneth Patric, MD, DABFMChief Medical Officer; The Little ClinicJanet J. Teske, DNPDirector, Aurora QuickCare ClinicsPart III: Emerging Paradigms inthe Practice of Medicine15.Using Guideline-Based Medicine to Improve Patient CareKunal N. Karmali, MD, MSDepartments of Preventive Medicine and Medicine; Feinberg School of Medicine; Northwestern UniversityPhilip Greenland, MDHarry W. Dingman Professor; Departments of Preventive Medicine and Medicine; Feinberg School of Medicine; Northwestern University16.Precision Medicine: Expanded and TranslationalHanh H. Hoang, PhDResearch Operations Manager; Office of Strategic Research Initiatives; Houston Methodist Research InstituteMauro Ferrari, PhDErnest Cockrell Jr. Presidential Distinguished Chair; President and Chief Executive Officer, Houston Methodist Research Institute; Senior Associate Dean and Professor of Medicine, Weill Cornell Medical College17.Evidence-Based Medicine and Shared Decision-MakingKasey R. Boehmer, MPHKnowledge and Evaluation Research Unit; Mayo ClinicVictor M. Montori, MD, MScKnowledge and Evaluation Research Unit; Mayo ClinicHenry H. Ting, MD, MBASenior Vice President; Chief Medical Officer for Quality and Patient Safety; New York-Presbyterian Hospital and Healthcare SystemPart IV: Healthcare Reform and New Payment Methods18.The Rise of Consumerism and How Insurance Reform Will Drive Healthcare Delivery ReformJames L. Field, MBA, DBAPresident of Research and Insights Division; The Advisory Board Company19.Creating the Healthcare Transformation from Volume to ValueNikhil G. Thaker, MDDivision of Radiation Oncology; The University of Texas MD Anderson Cancer CenterThomas W. Feeley, MDHelen Shafer Fly Distinguished Professor of Anesthesiology; Head, Institute for Cancer Care Innovation; The University of Texas MD Anderson Cancer Center; Harvard Business SchoolPart V: Patient Experience, Engagement,and Services20.Innovations in Patient ExperienceDeirdre Mylod, PhDExecutive Director, Institute for Innovation; Senior Vice President, Decision Analytics & Research; Press Ganey AssociatesThomas H. Lee, MDChief Medical Officer; Press Ganey AssociatesSharyl Wojciechowski, MAPatient Experience Knowledge Manager; Press Ganey Associates21.Behavioral Economics and Stanford Health Care's C-I-CARE Patient ExperienceAmir Dan RubinExecutive Vice President, Optum / UnitedHealth Group; Former President and CEO, Stanford Health Care22.  Impact of an Engaged Workforce on Patient Care: Our Culture of I CAREMarc L. Boom, M.D., M.B.A.President and CEO; Houston Methodist