Power Etiquette

In an era when companies are competing based on service, manners are much more than a social nicety -- they''re a crucial business skill.

Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In fact, good manners are good business.

Power Etiquette provides quick guidance on such pertinent and timely topics as:

• telephone, e-mail, and Internet etiquette
• table manners
• grooming and business dress
• written communications
• gift giving
• resumes and interviews
• making introductions
• public speaking
• networking

This no-nonsense "manners reference" refreshes you on everyday etiquette and makes sure you''re on your best behavior.