Routledge Handbook of Risk, Crisis, and Disaster Communication

Brooke Fisher Liu is a professor in the Department of Communication at the University of Maryland. Her research investigates how government messages, media, and interpersonal communication can contribute to individual and community resilience from disasters. Dr. Liu’s research has been supported by a variety of US government agencies including the Food and Drug Administration, National Science Foundation, Department of Homeland Security, and the National Oceanic and Atmospheric Administration. She is the co-founder and former editor of the Journal of International Crisis and Risk Communication Research. Dr. Liu co-founded and co-directs the University of Maryland Pandemic Readiness Initiative.Amisha Mehta is a Professor in the School of Advertising, Marketing and Public Relations, Faculty of Business and Law at QUT, Brisbane, Australia. She specializes in risk and crisis communication and trust, applying this expertise in emerging industries and corporate, health, and natural hazard emergencies. Amisha actively works with industry and her research has been translated into national policy. She has received a number of individual, team, and national awards for teaching and research.

• Handbook Introduction: Laying the Foundation for Risk, Crisis, and Disaster Communication Research and PracticeBrooke Fisher Liu and Amisha Mehta Part I: Foundations Section I IntroductionBrooke Fisher Liu and Amisha Mehta 1. Theories of Crisis CommunicationSora Kim, Emma K. Bishop, and Charles Yu Yang 2. Expanding Theories of Risk and Disaster Communication: Integrating Instructional CommunicationTimothy L. Sellnow and Deanna D. Sellnow 3. The “Gray” in Discerning Right from Wrong: Navigating Ethical Obligations Through Relativism in Crisis and Disaster CommunicationOlivia Truban, Victoria McDermott, and Matthew W. Seeger 4. Teaching Crisis Communication: History, Traditions, and Future OpportunitiesOlivia Truban and Brooke Fisher Liu 5. Best Practices in Crisis and Disaster CommunicationMatthew W. Seeger and Andreas Schwarz Part II: Communicating About Climate and Weather Section II IntroductionAmisha Mehta and Brooke Fisher Liu 6. Building and Maintaining Relationships that Protect Communities: The Importance of Relationships within the Weather EnterpriseAnita Atwell Seate 7. Examining the Role of Corporate Climate Change CommunicationsRosalynn A. Vasquez 8. Visual Design as a Facilitator of Risk Observance: Optimizing Message Reception and Memorability for Increased Public EngagementAmitabh Verma, Yan Jin, and Brooke Fisher Liu 9. Alerts and Warnings in Emergency CommunicationErica D. Kuligowski, Jeannette Sutton, Michele Olson, and Lauren B. Cain 10. Community Disaster Resilience and Communication: Models, Existing Research, and Next StepsLindsey P. Vázquez, Ernest A. Eshun, and J. Brian Houston 11. Communicating About Weather in Australia: Leveraging Intersections Between Emergency Operations and the Frontline to Guide Future PracticeKath Ryan, Major General Jake Ellwood, and Amisha Mehta Part III: Communicating About Ongoing and Novel Risks, Crises, and Disasters Section III IntroductionAmisha Mehta and Brooke Fisher Liu 12. Ripples, Waves, and Riptides: Reconceptualizing Wicked, Novel, and Ongoing Crises as Prolonged CrisesAudra Diers-Lawson and Grace Omondi 13. Organizations and the Crisis of Trust: The Challenges and Opportunities of Declining Institutional and Informational TrustToni G. L. A. van der Meer, Yan Jin, Anna Brosius, Victoria Marie McDermott, Xuerong Lu, and Amisha Mehta 14. Advancing Methodologies for Hurricane Disaster Research Using Social Media DataEmina Herovic, Caerwyn Hartten, Emily Walpole, Katherine Johnson, Cameron Busser, and the National Institute of Standards and Technology 15. Longitudinal Studies of Risk Perceptions and Behavioral Responses for Natural HazardsJulie L. Demuth, Rebecca E. Morss, Gabrielle Wong-Parodi, Andrea Schumacher, Hugh Walpole, and Natalie Herbert 16. From a Characteristic to a Construct: Exploring the Cascading Effects of (In)Consistent MessagesCastle Williamsberg and Gina Eosco 17. When Rumors Take Hold in Crisis Communication: Statements by Politicians and Authorities during CrisesHenrik Olinder Part IV: Communicating with Diverse Publics and Audiences Section IV IntroductionBrooke Fisher Liu and Amisha Mehta18. Health Literacy and Community Engagement Insights Applied to Public Health Emergencies Can Ensure Equitable, Useful Information for Protective Actions Cynthia Baur and Christine E. Prue 19. Integrating Mental Health in Disaster Communication Theory and PracticeJ. Suzanne Horsley and Daphne S. Cain 20. Internal CommunicationAn-Sofie Claeys and Ellen Soens 21. Why and How We Trust: A Systematic Review of the Role Played by Trust in Crisis, Risk, and Disaster Communication Studies in Eastern and Western CulturesYi-Hui Christine Huang, Jie Sun, Ruoheng Liu, Qinxian Cai, Haodong Liu, and Leyi Zhang 22. Praxis, Opportunities, and Recommendations: Reflecting on Political Crisis Communication in AfricaNana Kwame Osei Fordjour, Godwin Etse Sikanku, and Eric Opoku Mensah 23. Migrant PopulationsBengt Johansson and James Rhys Edwards 24. Bridging Research and Practice for Impact: Behavioral Science in Action for Effective Risk, Crisis, and Disaster CommunicationJungKyu Rhys Lim and Jimena Llopis Handbook Conclusion: Trajectory of Future Research and Practice in Risk, Crisis, and Disaster CommunicationAmisha Mehta and Brooke Fisher Liu