Improving Service Quality in the Global Economy

Achieving High Performance in Public and Private Sectors, Second Edition

AvHarvey W. Blanch,Michael Milakovich

E-bok

Engelska, 2005

2 521 kr

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E-bok

2 521 kr

Beskrivning

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su