STEPHEN PEDNEAULT is Principal at Forensic Accounting Services, LLC, a public accounting firm specializing in fraud investigations, forensic accounting, employee embezzlement, and litigation support. He is Adjunct Professor of Forensic Accounting at the University of Connecticut School of Business. He is also a sought-after speaker on the subject of fraud investigation and forensic accounting.

• Preface ixAcknowledgements xiAbout the Author xiiiIntroduction 1PART I: WHY ADDRESS CLIENT EMOTIONS? 3Chapter 1: Encountering Client Emotions 5Chapter 2: Choose to Address Client Emotions 17Chapter 3: Complicating Factors 29PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49Chapter 4: Identifying Client Emotions 51Chapter 5: Identifying Client Emotions 71Chapter 6: Identifying Client Emotions 87Chapter 7: Suicide 109Chapter 8: Stages of Grief and Magical Thinking 123PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137Chapter 9: Preparing for Client Emotions 139Chapter 10: Managing Client Emotions 157Chapter 11: Reacting to Client Emotions 169Chapter 12: Final Thoughts 185

STEPHEN PEDNEAULT is Principal at Forensic Accounting Services, LLC, a public accounting firm specializing in fraud investigations, forensic accounting, employee embezzlement, and litigation support. He is Adjunct Professor of Forensic Accounting at the University of Connecticut School of Business. He is also a sought-after speaker on the subject of fraud investigation and forensic accounting.

• Preface ixAcknowledgements xiAbout the Author xiiiIntroduction 1PART I: WHY ADDRESS CLIENT EMOTIONS? 3Chapter 1: Encountering Client Emotions 5Chapter 2: Choose to Address Client Emotions 17Chapter 3: Complicating Factors 29PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49Chapter 4: Identifying Client Emotions 51Chapter 5: Identifying Client Emotions 71Chapter 6: Identifying Client Emotions 87Chapter 7: Suicide 109Chapter 8: Stages of Grief and Magical Thinking 123PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137Chapter 9: Preparing for Client Emotions 139Chapter 10: Managing Client Emotions 157Chapter 11: Reacting to Client Emotions 169Chapter 12: Final Thoughts 185

STEPHEN PEDNEAULT is Principal at Forensic Accounting Services, LLC, a public accounting firm specializing in fraud investigations, forensic accounting, employee embezzlement, and litigation support. He is Adjunct Professor of Forensic Accounting at the University of Connecticut School of Business. He is also a sought-after speaker on the subject of fraud investigation and forensic accounting.

• Preface ixAcknowledgements xiAbout the Author xiiiIntroduction 1PART I: WHY ADDRESS CLIENT EMOTIONS? 3Chapter 1: Encountering Client Emotions 5Chapter 2: Choose to Address Client Emotions 17Chapter 3: Complicating Factors 29PART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49Chapter 4: Identifying Client Emotions 51Chapter 5: Identifying Client Emotions 71Chapter 6: Identifying Client Emotions 87Chapter 7: Suicide 109Chapter 8: Stages of Grief and Magical Thinking 123PART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137Chapter 9: Preparing for Client Emotions 139Chapter 10: Managing Client Emotions 157Chapter 11: Reacting to Client Emotions 169Chapter 12: Final Thoughts 185