E-bok, Engelska, 2005
Improving Service Quality in the Global Economy
Av Harvey W. Blanch, Michael Milakovich
2603 kr
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Beskrivning
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
Produktinformation
- Utgivningsdatum: 2005-08-03
- Språk: Engelska
- Filformat: PDF
- Kopieringsskydd: LCP
- ISBN: 9781420031133
- Förlag: Taylor & Francis
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