E-bok, Engelska, 2014
Designing Service Excellence
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Beskrivning
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
Produktinformation
- Utgivningsdatum: 2014-11-13
- Språk: Engelska
- Filformat: PDF
- Kopieringsskydd: LCP
- ISBN: 9781439840474
- Förlag: CRC Press
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