JOHN J. McGONAGLE is Managing Partner, The Helicon Group, a consulting firm in Blandon, PA. Author or coauthor of 11 business books and numerous articles in business, law, and economics, including Protecting Your Company Against Competitve Intelligence (Greenwood,1998), he has been an adjunct lecturer at Lehigh University and Allentown College, where he developed and taught the course on competitive intelligence. He received the Fellows Award in 1998 from the Society of Competitve Intelligence Professionals.CAROLYN M. VELLA is Founding Partner of The Helicon Group. She has published widely in the journals serving the business community and on competitive intelligence specifically, and is the author or coauthor of five other books on CI, including A New Archetype for Competitive Intelligence (Quorum,1996). Selected as an Outstanding Woman of America for 1983, she travels widely here and abroad lecturing on CI and other topics.

• Preface What Has Happened to Competitive Intelligence? A New Era of Business Research--Thirteen Years After Who Is Using Competitive Intelligence? Where Is Competitve Intelligence Now? The CI Process--and Its Problems Needs Determination for CI Research and Analysis Collection Issues: Research Strategies and Techniques The Rise in the Importance of Secondary Sources Using Online Databases How to Use the Internet Effective CI Techniques to Supplement Secondary Research Analysis Presentation and Dissemination Legal and Ethical Issues Securing and Protecting Competitively Sensitive Information Management Issues Operational Issues Appendix Glossary Selected Bibliography Index

JOHN J. McGONAGLE is Managing Partner, The Helicon Group, a consulting firm in Blandon, PA. Author or coauthor of 11 business books and numerous articles in business, law, and economics, including Protecting Your Company Against Competitve Intelligence (Greenwood,1998), he has been an adjunct lecturer at Lehigh University and Allentown College, where he developed and taught the course on competitive intelligence. He received the Fellows Award in 1998 from the Society of Competitve Intelligence Professionals.CAROLYN M. VELLA is Founding Partner of The Helicon Group. She has published widely in the journals serving the business community and on competitive intelligence specifically, and is the author or coauthor of five other books on CI, including A New Archetype for Competitive Intelligence (Quorum,1996). Selected as an Outstanding Woman of America for 1983, she travels widely here and abroad lecturing on CI and other topics.

• Preface What Has Happened to Competitive Intelligence? A New Era of Business Research--Thirteen Years After Who Is Using Competitive Intelligence? Where Is Competitve Intelligence Now? The CI Process--and Its Problems Needs Determination for CI Research and Analysis Collection Issues: Research Strategies and Techniques The Rise in the Importance of Secondary Sources Using Online Databases How to Use the Internet Effective CI Techniques to Supplement Secondary Research Analysis Presentation and Dissemination Legal and Ethical Issues Securing and Protecting Competitively Sensitive Information Management Issues Operational Issues Appendix Glossary Selected Bibliography Index